Investment Client Service Manager -
Fiduciary Financial Planning and Wealth Management Services
Location: Webster Groves, MO.
Job Type: Full-Time.
Shift: 1st shift.
Schedule: 8:30 am to 4:30 pm - Monday thru Friday. Occasional evening and weekend hours based on clients' needs.
Work Location: In-office. This not a hybrid or remote position.
Salary: Current rate, plus up to 15% and percentage of assets. Initial salary based on experience and certifications
Benefits: Medical, Dental, Life Insurance, 401K and PTO. Potential for equity ownership.
Relocation: Not available.
Position Summary:
We provide fee-only, fiduciary financial planning and wealth management services to individuals, families, and other entities. These services include asset management, retirement planning, estate planning, and comprehensive financial planning, with a stated goal of providing objective advice and customized strategies to our clients. Our clients are retired individuals and those within 5 years of retirement. As an Investment Client Service Manager, you will play a central role in delivering exceptional client services for our fee-only fiduciary investment advisory firm. This position serves as the primary point of contact for our clients regarding onboarding, account maintenance, reporting, and ongoing service needs. You will be working closely with our financial advisors to ensure our clients receive transparent, high-quality, and fiduciary-aligned service at every stage of their relationship with us.
This role requires a blend of knowledgeable and friendly one-on-one personal service abilities including, client-facing communication skills, operational expertise, and a strong understanding of investment and financial planning processes.
Key Responsibilities:
Role Focus
Deliver empathetic, patient, and proactive service to pre-retiree and retiree clients.
Manage onboarding, custodial processes, and complex account servicing.
Support our advisors with accuracy, communication clarity, and fiduciary integrity.
Handle sensitive financial situations involving retirement income, RMDs, transfers, estates, and cash flow needs.
Client Relationship Management
Serve as a primary day-to-day contact for new and existing clients.
Support advisors in delivering proactive, responsive, and fiduciary-centered service.
Coordinate and prepare materials for client meetings (reports, performance summaries, planning documents).
Respond to client inquiries regarding accounts, investments, workflows, and firm processes.
Onboarding and Account Administration
Manage client onboarding, including data collection, paperwork, custodial account setup, and transfer of assets.
Ensure documentation adheres to regulatory and firm compliance standards.
Maintain accurate and up-to-date client records in CRM and portfolio systems.
Investment Operations & Support
Process account changes (beneficiaries, address updates, permissions).
Coordinate trading instructions and cash movements under advisor direction.
Monitor account funding, required minimum distributions (RMDs), and systematic withdrawal plans.
Support the implementation of investment strategies aligned with the firm's fiduciary standards.
Reporting & Documentation
Prepare quarterly performance reports and periodic account updates.
Assist in producing financial planning and investment review materials.
Ensure accurate recordkeeping across custodial, CRM, and planning systems.
Compliance & Risk Management
Ensure all client interactions and documentation meet fiduciary and regulatory requirements.
Help maintain internal compliance procedures and participate in audits when necessary.
Identify opportunities to improve processes to enhance service quality and reduce risk.
Team Collaboration
Work closely with advisors, operations staff, and management to streamline workflows.
Provide feedback to improve client service processes and technology systems.
Contribute to a culture of transparency, integrity, and client-first service.
Qualifications:
Required
Bachelor's degree in finance, business, economics, or related field.
3+ years of experience in client service within an RIA, wealth management, or investment-related environment.
Strong understanding of investment accounts (IRAs, taxable, trusts), custodial processes, and financial products common to fee-only advisory firms.
Proficiency with CRM systems (Salesforce, Redtail, Wealthbox) and portfolio management software (Orion, Tamarac, Black Diamond).
Excellent verbal and written communication skills.
High attention to detail and ability to manage multiple workflows simultaneously.
Preferred
Knowledge of fiduciary standards and fee-only advisory practices.
Experience working with major custodians (Fidelity, or TD, Pershing, Schwab).
Professional designations or progress toward them (CFP, Series 65, or CFA, CIMA).
Familiarity with financial planning software (eMoney, MoneyGuidePro).
Key Competencies:
Client-focused mindset with strict fiduciary ethics.
Exceptional organizational and project-management skills.
Ability to communicate complex financial concepts in straightforward, simple terms.
Problem-solving and timely, consistent follow-through.
Team-oriented, adaptable, and comfortable in a fast-paced, demanding environment.
Strong commitment to accuracy and personal excellence.
A willingness to go the "extra mile" to provide tailored, individual service.
We are an equal opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Pay Details: $70,000.00 to $90,000.00 per year
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
