Customer Service Representative

Waste Connections • Iowa Park, TX • 23min ago

Job Description

WASTE CONNECTIONS, Inc. (NYSE:WCN) - We are an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services. Forbes Magazine voted Waste Connections as one of the Top 200 small & mid-cap Companies in America", 3 Years in a Row!

As a member of our team of Customer Service Representatives, you will feel like you're a part of something bigger than yourself. Our Customer Service team works together towards a common goal, connecting with our fellow community members to solve problems and provide best in class environmental services. This position is at our Iowa Park, Texas location and expected hours are Monday-Friday 8am-5pm.

DUTIES AND RESPONSIBILITIES:

Work in conjunction with other departments to resolve customer disputes

Demonstrate the ability to become proficient in the use of proprietary operational systems.

Thrive in a fast paced, cooperative, high call volume environment, promoting and upselling additional services when appropriate.

Use our customer relationship software while on the phone to complete service-related documentation, including service agreements, new services, discontinuation of services, or changes in service.

Provide exceptional customer service that fosters positive relationships and supports company reputation.

Assist customers in navigating through a variety of our customer self service portals

WORKING CONDITIONS AND PHYSICAL EFFORT:

Work environment is an office setting. Areas are clean, ventilated, and well-lighted. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.

The role may involve repetitive tasks and managing back-to-back calls in a high-stress, noisy environment while maintaining service excellence.

Prolonged periods of sitting, typing and looking at computer screens.

MINIMUM JOB REQUIREMENTS:

1 year customer service experience in a call center or other high call volume atmosphere

Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required.

Excellent organization and communication skills.

Ability to analyze and solve problems. Gather data, compile information, and prepare reports.

Bilingual preferred

Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran)

Customer Service Representative

U-Haul • Wichita Falls, TX • 4w ago

Management & Administrative

Location: 2817 Kell Blvd, Wichita Falls, Texas 76308 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Re...

4w ago

Go to Apply

Environmental Technician

ASRC Federal Holding Company • Wichita Falls, TX • 12h ago

IT & Engineering

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team...

12h ago

Go to Apply

Seasonal Retail Sales Associate-Quail Creek Crossing

Bath & Body Works • Wichita Falls, TX • 1d ago

Retail & Hospitality

1d ago

Go to Apply

Wireless Sales Pro

Acosta Group • Wichita Falls, TX • 2d ago

Sales & Marketing

Wireless Sales Pro General Information Company: PRE-US Location: WICHITA FALLS, Texas, 76308 Ref #: 24006 Pay Rate: $ 12.00 Experience/skills and/or location may influence position wage rate Range Minimum: $ 14.00 Range...

2d ago

Go to Apply

Wireless Sales Pro

Acosta Group • Wichita Falls, TX • 2d ago

Sales & Marketing

Wireless Sales Pro General Information Company: PRE-US Location: WICHITA FALLS, Texas, 76308 Ref #: 23638 Pay Rate: $ 12.00 Experience/skills and/or location may influence position wage rate Function: Brand Advocacy &...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.