Sr Mgr, Solution Consulting - Higher Education

ServiceNow, Inc. • Minneapolis, MN • 1h ago

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

Ensure SCs demonstrate relevance to customers, fully discover customers' business and technical problems, deliver the highest quality presentations and demonstrations, execute proofs of concept successfully and only when needed, comprehend and document the business value to be delivered, and ensure customer commitment to the ServiceNow solution

Develop team members according to the demands of the business and according to their individual professional goals

Develop and maintain a recruiting pipeline of potential SC candidates to meet future business demands

Work with regional sales managers to prioritize regional Solution Consulting efforts

Assign resources to sales opportunities, and consistently evaluate progress against goals

Assign resources as required to marketing and other efforts to support demand generation

Develop and deploy team training curriculums to meet the changing demands of the sales organization

Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback

Ensure proper alignment of resources and effective utilization of skill sets within the assigned region

Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting etc.

To be successful in this role you have:

Higher ED landscape: Familiarity with the specific needs, challenges, and regulatory requirements of state, local, and education organizations.

Best practices: Knowledge of industry best practices in the Higher ED sector..

Experience working in a fast-growing IT environment including software, cloud, or customer experience of the same

7 years' experience in presales

Experience managing presales teams as 1st line management

Deep experience with the US market and experience selling and gaining access to customers' senior management

Understanding of standard approaches to coaching, mentoring and management of individual contributors

Ability to motivate and inspire a growing team of Presales Solutions Consultants

Experience in Value Based Selling or Solution Selling

A thorough understanding of the SaaS Market space, the provision of PaaS based solutions and a broad understanding of Service Management practices

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-@type/other-document/careers/new-world-of-work-personas.pdf) .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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