Associate Director, State Success Specialist

The College Board • New York, NY • 1h ago

Associate Director, State Success Specialist College Board - College Readiness Assessment Division Location: This is a remote role. Preferred locations: Colorado, Michigan, Kentucky, New England, Ohio, or Indiana. Role Type: This is a full-time position About the Team The College Readiness Assessments (CRA) division is a team of mission-driven people who deliver the SAT Suite of Assessments (SAT, PSAT/NMSQT, PSAT10, and PSAT 8/9) to millions of students across the world each year to help open their paths to life after high school. The SAT Suite connects students to a wide range of post-high school opportunities, including scholarships, careers, colleges, and universities. In 2023, we retired the use of paper/pencil testing and are now a fully digital SAT Suite offering an assessment that is easier to give, easier to take, more secure, and more relevant. The State Implementation Management team is a close knit, high performing team dedicated to providing a high level of implementation support to our statewide partnerships. This team works closely with external stakeholders including assessment departments in state departments of education, district assessment coordinators, and school test coordinators. Internally, this team partners closely with our assessment Operations team members as well as State and District Partnership colleagues. About the Opportunity As Associate Director, State Success Specialist, you will be responsible for driving customer success and training for our state partners utilizing the SAT Suite of Assessments. You will serve as an onsite training specialist in support of our lead State Implementation Managers and in various states. Additionally, you will support the lead State Implementation Managers in their onsite and web-based trainings, project plans, and contractually required deliverables. Your work will ensure statewide readiness for the Spring SAT testing window and the successful delivery including training, support, and long-term success for educators and administrators. This role requires a hands-on project leader who is skilled in relationship management, training facilitation, and continuous improvement. You'll thrive if you are proactive, flexible, and passionate about empowering stakeholders through knowledge and support. In this role, you will: Success Management & Training (50%) Develop and deliver training workshops, webinars, and resources (virtually and in-person) to district and school coordinators, ensuring consistent and clear understanding of assessment processes. Serve as a trusted advisor and success partner to the lead, assigned State Implementation Manger and state office of assessment leaders, helping them optimize implementation and resolve challenges. Establish feedback loops with stakeholders to measure training effectiveness and identify ongoing support needs. Track and analyze training outcomes, making data-driven improvements to future sessions. Lead onboarding and capacity-building efforts for new coordinators and staff across the states you are assigned to support. Conduct site visits (pre-admin, mid-admin, post-admin) for training, support, and test security auditing as needed. Stakeholder Communication & Implementation Support (30%) Serve as the primary liaison for the lead State Implementation Manger in assigned states and support district test coordinators, and school staff, ensuring timely communication, updates, and troubleshooting. Provide guidance as an SAT subject matter expert, helping customers navigate policy, technical, and process-related questions. Facilitate meetings and prepare clear documentation and trainings. Support customers and stakeholders with problem framing and solutioning from end to end. Escalate and manage issues in partnership with the lead State Implementation Manager. Process Development & Continuous Improvement (20%) Contribute to refining implementation and training processes for the new digital SAT Suite of Assessments. Capture

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