Customer Service Representative

Rollon Corporation • Norton Shores, MI • 3d ago

This Customer Service Representative will report to our Customer Service Manager and is an on-site role.

Essential Responsibilities:

Serve as both the first point of contact and the final resolution for customer inquiries, including order status, expediting, ETA, and shipping updates.

Respond to RFQs by coordinating with production to confirm accurate pricing and lead times; prepare and send formal quotes with applicable terms and conditions.

Follow established quoting procedures and ensure all information is complete and correct.

Set up new customer accounts, maintain and update the customer database, and process all incoming orders, changes, and acknowledgments accurately.

Maintain clear documentation of customer interactions, including inquiries, transactions, and follow-ups.

Provide timely updates on lead times, delivery status, and order progress by coordinating closely with the production planner/buyer and sales team.

Resolve issues by applying problem-solving techniques, communicating cross-functionally, and following up on the RMA process and credit disputes as needed.

Serve as the main contact for internal and external order updates, collaborating with team members across production, sales, and finance.

Maintain organized digital files and generate reports from Microsoft 365, QuickBooks, and other systems as required.

Continuously support the improvement of department processes and perform additional duties as assigned by management.

Key Skills & Competencies:

Exceptional attention to detail with strong organizational and time-management skills.

Proficient in Microsoft Office Suite, including Word, Outlook, Excel, and PowerPoint.

Strong math skills and the ability to quickly and accurately manage data.

Clear and professional communication abilities, verbal, written, typing, spelling, and grammar.

Active listening and effective interpersonal skills for engaging with both customers and internal teams.

Technically inclined with a basic mechanical knowledge and comfort working with industrial products (a plus, but not required).

Ability to prioritize, multitask, and manage shifting responsibilities in a fast-paced environment.

Bilingual (English/Spanish) skills strongly preferred but not required.

Basic Qualifications:

Associate degree required; equivalent combination of education and experience will be considered.

2--4 years of customer service or related experience in a professional or technical environment.

GE Aerospace • Muskegon, MI • 1w ago

Management & Administrative

Job Description Summary Job Description Job Description Summary The GE Aerospace Edison Works Transformation team is focused on contemporizing today's business processes with sustainable digital solutions, thus enabling...

1w ago

Go to Apply

(USA) Overnight Stocking Coach, Non-Complex, Management

Walmart • Whitehall, MI • 1w ago

Management & Administrative

Position Summary... What you'll do... Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback TourtoTeach communicating and collaborating with...

1w ago

Go to Apply

Security Manager

Six Flags • Muskegon, MI • 1w ago

Management & Administrative

Overview: Michigan's Adventure has an opening for the position of Security Manager in Muskegon, Michigan. This full time position will report to our Park Manager. The Security Manager's responsibilities include providing...

1w ago

Go to Apply

Community Manager- Hartford Terrace- Muskegon, MI

KMG Prestige • Muskegon, MI • 1w ago

Management & Administrative

KMG Prestige is seeking a Community Manager in Muskegon, MI at Hartford Terrace who is goal-oriented, enjoys new challenges, and has a passion for property management. The ideal candidate will strive to create happy resi...

1w ago

Go to Apply

Supply Chain Manager

Robert Half • Whitehall, MI • 2w ago

Management & Administrative

Description Job Responsibilities: Lead and mentor a team of planning, scheduling, shipping, and outside processing professionals. Develop and execute supply chain strategies aligned with plant goals for cost, quality, de...

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.