Strategy and Business Operations Director - United States

Cornerstone onDemand • Columbus, OH • 13h ago

Strategy and Business Operations Director

Overview

We are seeking a strategic, execution-focused Director of Strategy and Business Operations to partner directly with the SVP of Global Services & Support. This role is a critical force multiplier-responsible for driving strategic planning, operational excellence, and cross-functional alignment across our global Services and Support organization.

The ideal candidate combines strong business acumen, analytical depth, and operational discipline with the ability to navigate ambiguity, influence without authority, and deliver measurable impact at both the strategic and execution levels.

Key Responsibilities

Strategic Planning & Business Operations

Lead the annual and quarterly business planning processes for the Global Services & Support organization.

Partner with Finance, HR, and Strategy teams to develop budgets, headcount plans, KPIs, and performance scorecards.

Track and report business performance against key metrics (utilization, margin, CSAT/NPS, backlog, etc.), surfacing insights and recommended actions.

Drive operational reviews (QBRs/MBRs) and prepare executive-level materials for the CEO, CFO, and Board discussions.

Executive Partner to the SVP

Serve as a trusted advisor and right-hand partner to the SVP in key meetings, decisions, and initiatives.

Translate strategic priorities into actionable programs and ensure cross-functional accountability and follow-through.

Manage leadership operations - including staff meetings, ELT updates, and organization-wide communications.

Streamline execution and drive clarity around strategic goals, priorities, and success measures across the organization.

Transformation & Strategic Initiatives

Lead strategic programs that advance the organization's transformation agenda (e.g., customer experience redesign, operational efficiency, partner enablement).

Drive cross-functional projects across Services, Support, Product, and Sales to improve scalability and customer outcomes.

Establish governance and frameworks to support global consistency in processes, tools, and delivery models.

Data & Insights

Partner with Business Intelligence and Finance to deliver insights that guide operational and strategic decisions.

Define, monitor, and evolve KPIs that measure performance, productivity, and customer value realization.

Use data storytelling to influence leadership decisions and investment priorities.

Qualifications

10+ years of experience in management consulting, strategy, business operations, or chief of staff roles, ideally within a SaaS, cloud, or technology company.

Strong understanding of professional services, customer success, and support business models.

Exceptional executive communication and presentation skills; comfortable engaging at ELT and board levels.

Proven ability to lead through influence and manage cross-functional initiatives.

Highly analytical with advanced Excel / PowerPoint / data visualization skills.

Experience managing business rhythms (OKRs, QBRs, forecasting, dashboards) and executive governance.

Bachelor's degree required; MBA or advanced degree preferred.

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com

Similar Jobs

Mechanical Engineer L3

NTT America, Inc. • Columbus, OH • 45min ago

IT & Engineering

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society...

45min ago

Go to Apply

Sales Representative

Midwest Motor Supply Co • Columbus, OH • 46min ago

Sales & Marketing

Position Summary As a Sales Representative, you are accountable for engaging with existing and prospective customers, promoting products and services, and generating sales revenue. DESCRIPTION Compensation & Benefits...

46min ago

Go to Apply

Commercial Sales Consultant

Service Experts • Columbus, OH • 49min ago

Management & Administrative

Job Title: Commercial Sales Consultant Reports To: General Manager/Sales Manager Status: Regular/Full-Time Category: Sales Location Name: Engineering Excellence Service Experts Heating and Air Location Address: 1300 N Wi...

49min ago

Go to Apply

Insurance Sales Specialist

Huntington National Bank • Columbus, OH • 53min ago

Finance, Accounting & Banking

Description Insurance Sales Specialist - This position requires basic technical and personal insurance product knowledge in the daily responsibilities of performing inbound and outbound phones sales using multiple insura...

53min ago

Go to Apply

Principal Security Developer

Oracle • Columbus, OH • 2h ago

IT & Engineering

Job Description We offer unique opportunities for smart, hands-on security engineers with the expertise and passion to solve difficult architecture, engineering, and process problems.? Our customers run their businesses...

2h ago

Go to Apply

Data Center Technician I

Controlled Contamination Services LLC • New Albany, OH • 2h ago

IT & Engineering

Controlled Contamination Services has been a national provider of facility solutions, technical and decontamination services, since 1993. Our clients are in Life Sciences, Technology, IT, Defense and Aerospace industries...

2h ago

Go to Apply

Sr. Data Scientist

Insight Global • Columbus, OH • 2h ago

IT & Engineering

Job Description A client of Insight Global is looking for a Sr. Data Scientist to join their team. Some Responsibilities include the following: · Performs advanced analytics methods to extract value from business data ·...

2h ago

Go to Apply

Data Center Technician I

Controlled Contamination Services LLC • New Albany, OH • 2h ago

IT & Engineering

2h ago

Go to Apply

Army Reserve Administrator

U.S. Army Reserve Command • Blacklick, OH • 2h ago

Summary About the Position: This is a Military Technician position with the 807th Medical Support Command (MDSC), 311 Field Hospital, 806 Hospital Center, 307 Medical Brigade, located in Blacklick, Ohio. This position re...

2h ago

Go to Apply

Cash Management Analyst

Northrop Grumman • Columbus, OH • 2h ago

Management & Administrative

RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE TYPE: None TRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems th...

2h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.