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Intakes Shift Lead

General Dynamics Information Technology • Washington, DC • 14min ago

Req ID: RQ210783

Type of Requisition: SCA

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: MBI (T2)

Job Family: SCA

Skills:

Case Processing,Leadership,Quality Assurance (QA)

Experience:

3 + years of related experience

Job Description:

Position Description:

In a support capacity to a government office, the Shift Lead assigns tasks to Intakes Specialists on their shift, providing technical assistance and quality assurance as needed. The Shift Lead will manage daily tasks and monitor the work of the overall Intakes Team whose role is to receive case referrals and perform intake and placement for eligible program participants.

The Shift Lead may perform Intake Specialist responsibilities as needed (i.e. in the case of a call out or the need for additional coverage).

Position Duties:

Acts as a POC for Intakes staff if Supervisor is not available during assigned shift.

Ensures shift handover reports are completed and uploaded accurately in accordance with established protocol.

Provides training for new intakes staff on all elements of the intakes process (as needed and in conjunction with Supervisor), acting as a mentor to new staff.

Primarily responsible for daily task delegation and ensuring tasks are completed accurately and timely according to expectations.

Performs quality assurance checks throughout the shift, maintaining accuracy and adherence to all procedures.

Elevatesperformance concerns to Intakes Supervisor.

Elevates process concerns/suggestions to Intakes Supervisor.

Performs Intake Specialist tasks as needed based on schedule and demand.

Other duties as assigned by the Intakes Supervisor.

This position is 100% remote; however, candidate must be located in the DMV area.

Education

Bachelor's Degree in Social Work, Sociology, Psychology or a related discipline required.

Qualifications:

3+ years of related experience with a BA/BS degree.

At least 1 year of direct intakes experience, preferred.

Strong organizational skills.

Strong analytic skills.

Strong oral and written communications skills.

Excels in a fast pace, high volume environment.

Demonstrated leadership capability.

Strong MS Outlook and MS Excel skills.

Knowledge/experience in supporting immigrant/refugee or other vulnerable populations preferred.

Additional Requirements:

Position includes shift work. Position will a combination of evening/overnight shifts throughout the business week and weekend shifts as assigned. Federal holiday week coverage will vary.

Requires Public Trust or the ability to obtain one.

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth: AI-powered career tool that identifies career steps and learning opportunities

Support: An internal mobility team focused on helping you achieve your career goals

Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore a career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.

The likely hourly rate for this position is between $27.62 - $37.38. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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