Medical Equipment Driver & Customer Service (TEMP)

Allied Medical Supply, Inc. • Wenatchee, WA • 2d ago

About Rotech
Join a Leader in Home Healthcare
At Rotech Healthcare Inc., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.
With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.
Explore more about our mission and services at Rotech.com.
Overview and Responsibilities
Job Summary
We are seeking a dedicated Customer Service Technician to join our team. In this position, you are responsible as needed for the delivery, set up, and maintenance of medical equipment, oxygen, and supplies, and the instruction to patients and/or caregivers concerning proper use and maintenance of equipment. Position is also responsible as needed for providing customer service over the phone and in-person to patients and referral sources. In the State of WA this position pays between $20/hr. - $23/hr. depending on related experience plus bonus opportunity.
Essential Job Duties and Responsibilities
(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)
Adheres to company policies and procedures in regards to using personnel protective safety equipment
Assists with updating respiratory grid
Available for on-call assignments as needed
Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc.
Coordinates verification of Medicare, Medicaid, and private insurance coverage information
Delivers, sets up and maintains equipment at the delivery address using company/personal vehicle
Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
Educates the patient and/or caregiver on the safe use and maintenance of the delivered items
Maintains assigned company vehicle in a clean and safe working condition
Maintains referral log
Manages all aspects of intake: answering the phone and receiving faxes, collecting patient and referral source information, data input into IMBS, printing tickets, assembling charts and processing paperwork
Monitors office supplies
Observes additional needs that the patient may have and reports same during morning meeting
Prepares CMNs/SOPs for Sales Reps and documents on tracking log
Prepares complete and accurate files for Billing Department
Prepares tickets for daily routes
Provides service for walk-in patients
Reports equipment hazards and/or product incidents as required
Works with location personnel to coordinate deliveries
Ability to work cooperatively with others
Deal politely with patients and referral sources
Manage several tasks at once
Performs other duties as assigned
Travel
Travel via company/personal vehicle required to patient's homes for set-ups and reoccurring delivery
Use of a personal vehicle may be required for deliveries, all miles driven for company purposes will be eligible mileage reimbursement
Qualifications
Employment is contingent on
Background investigation (company-wide)
Drug screen (when applicable fo

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