Exhibitor Services Specialist PT

FREEMAN • San Francisco, CA • 1h ago

About Us

Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry' largest network of experts, Freeman's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 97-year legacy in event management as well as new technologies to deliver moments that matter.

Summary

Work in a basic customer service capacity with the customer service support staff on large shows and independently on small shows.

This position will support our Customer Experience team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week. The ideal candidate will be based out of San Fransisco, CA.

Essential Duties & Responsibilities

Perform all in-house and show site functions/procedures as stated in the Exhibitor Services Manual (i.e., data processing, incoming/outgoing phone calls/batch processing, customer billing, invoicing, collecting on outstanding balances, show closings etc).

Accurately perform all data entry for Exhibitor Services, i.e., input exhibitor lists, price lists, orders, payments, etc.

Pack show site supplies, computers, printers, and other equipment.

Work independently at show site at shows requiring only one (1) Exhibitor Service Representative.

Properly handle and process cash, checks, wire transfers and credit cards payments. Collect all monies for services before, during and after the show.

Calculate and create price masters.

Communicate professionally with customers via phone, fax, and email or in person at show site. Solicit the sale of upgrade or additional equipment/services.

Complete all show closing functions.

Resolve complaints concerning billing or service rendered, referring complaints to designated departments or Account Executive for investigation.

Ensure all departments are aware of customer requirements.

Contact exhibitors regarding problems with orders/payments.

Set up and maintain show files.

Generate billing and invoicing for the exhibit area of the show.

Perform audits and reports from pre-show, self audits, show-site, and post show.

Perform other duties as assigned.

Education & Experience

High School Diploma or Equivalent with relevant work experience required.

Entry level position with One (1) or more years of related experience and/or training preferred.

Knowledge of customer service principles and practices and ability to understand the customer's need and provide solutions.

Ability to work well with others necessary to complete assigned tasks.

Strong sense of urgency and ability to meet deadlines.

Ability to @type with a minimum of 40 WPM or 6000 KSPH with 95% accuracy.

Must be proficient in Microsoft Office Suite and able to apply company policies, procedures, and standards.

Must be able to work independently and as part of a team with a professional appearance and attitude.

Must be able to perform all duties in compliance with company policies and procedures.

Travel Requirements

Travel 25% to 50%

What We Offer

Our part-time as needed positions are not benefit eligible; however, these roles are eligible to participate in:

Retirement with Company Match

Hourly range of $20.00-28.00 based upon experience

Diversity Commitment

At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.

LI-Hybrid

Management & Administrative

FULL-TIME Part-time LOCATION 979 Broadway Ave Millbrae CA 94030 Who we are At 24 Hour Fitness, we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitness community...

7h ago

Go to Apply

Sales and Service Associate

24 Hour Fitness, INC. • Moraga, CA • 7h ago

Management & Administrative

FULL-TIME Part-time LOCATION 351 Rheem Blvd Moraga CA 94556 Who we are At 24 Hour Fitness, we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitness community tha...

7h ago

Go to Apply

Sales Manager

Aggreko • San Francisco, CA • 8h ago

Management & Administrative

We're a global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we're proud of the difference we make to customers, to local communities, and towards a sustaina...

8h ago

Go to Apply

Manager, Data Science, Content

Snap Inc. • San Francisco, CA • 8h ago

Management & Administrative

Snap Inc ( https://www.snap.com/en-US/ ) is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering p...

8h ago

Go to Apply

Sales Capture Manager - Cloud First

Accenture • San Francisco, CA • 8h ago

Management & Administrative

Who we are: Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate reven...

8h ago

Go to Apply

Sales Capture Manager - Cloud First

Accenture • Walnut Creek, CA • 8h ago

Management & Administrative

8h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.