Financial Center Manager

Northwest Bank • Du Bois, PA • 15h ago

Reference #: R-101264 Job Description DESCRIPTION

As a Financial Center Manager, you will be responsible for overseeing the daily operations of the financial center while ensuring exceptional customer service, achieving sales goals, fostering employee development, and maintaining operational soundness. Your role will encompass a variety of duties aimed at driving growth, efficiency, and customer satisfaction.

Essential Functions

Sales Goal Achievements: Develop and implement strategies to meet or exceed sales targets for various banking products and services, that may include loans, deposits, and/or investments. Lead by example by actively engaging in sales activities and motivating staff to achieve their sales objectives.

Individual Goal Achievement: Work closely with each team member to set clear, measurable goals aligned with organizational objectives. Provide guidance, support, and resources to help team members achieve their individual targets. Regularly monitor progress utilizing sales tools and provide effective coaching to ensure continuous improvement.

Operational Soundness: Accountable for all operational activities within the financial center, including financial center cash management, compliance with regulatory requirements, and adherence to internal policies and procedures. Implement risk management practices to safeguard assets, minimize fraud, and maintain a secure banking environment. Collaborate with support functions to streamline processes and enhance operational efficiency.

Leadership Portraying the Northwest Bank Culture: Uphold a customer-centric culture within the financial center by ensuring that every customer interaction is prompt, courteous, and efficient. Address customer inquiries, concerns, and complaints promptly to ensure high levels of satisfaction and retention. Implement initiatives to improve the overall customer experience and loyalty.

Employee Development: Provide guidance, coaching, and mentorship to financial center staff to enhance their product knowledge, sales skills, and customer service abilities. Conduct regular documented performance evaluations utilizing the HR tool, to identify training needs, and support career development opportunities for team members.

Compliance and Regulations: Adhere to all bank policies, procedures, and regulatory requirements to ensure compliance and mitigate risk. Maintain confidentiality and always protect customer information.

Community Engagement and CRA Efforts: Represent Northwest Bank in the local community by participating in events and initiatives.

Ensure compliance with Northwest's policies and procedures, and Federal/State regulations

Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

High School Diploma or equivalent preferred

Preferred Work Experience

2 - 3 years Banking and/or retail experience 2 - 3 years Sales leadership experience 2 - 3 years Management experience

Knowledge, Skills, and Abilities

Ability to identify existing and potential problems, obtain and evaluate relevant information, identify possible causes of the problems, and suggest an alternative course of action including innovative or creative approaches

Ability to allocate and effectively use information, personnel, time, and other resources necessary for implementation of Northwest's strategic plans

Ability to make decisions, render judgments, and take action on tasks within the scope of given authority in a timely fashion

Ability to develop, evaluate, and implement alternative courses of action, based on correct assumptions concerning resources and guidelines, and support decisions or recommendations with data or reasoning

Ability to present and express ideas and information effectively and concisely in an oral and/or written mode in a manner appropriate for the audience

Ability to listen and comprehend what others are saying and facilitate the open exchange of ideas and information

Ability to motivate and provide direction in the activities of others, appropriately assigning work and authority, in the accomplishment of goals; providing advice and assistance as required

Ability to understand and appropriately apply procedures, requirements, regulations, and policies; maintain credibility with others on specialty matters

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Similar Jobs

Senior Manager of Corporate Accounting

Vail Resorts • Pennsylvania, Pennsylvania • 1d ago

Finance, Accounting & Banking

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as...

1d ago

Go to Apply

Accountant 2 (Local Government) - Luzerne-Wyoming County MH/ID

Commonwealth of Pennsylvania • Pennsylvania, Pennsylvania • 1d ago

Finance, Accounting & Banking

Accountant 2 (Local Government) - Luzerne-Wyoming County MH/ID Print ( https://www.governmentjobs.com/careers/pabureau/jobs/newprint/5137276 ) Apply ? Accountant 2 (Local Government) - Luzerne-Wyoming County MH/ID Salary...

1d ago

Go to Apply

Software Engineer- Mobile Banking/Testing/Automation

PNC • Pennsylvania, Pennsylvania • 5d ago

Finance, Accounting & Banking

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to...

5d ago

Go to Apply

Accounting Assistant - SCI Camp Hill

Commonwealth of Pennsylvania • Pennsylvania, Pennsylvania • 5d ago

Finance, Accounting & Banking

Accounting Assistant - SCI Camp Hill Print ( https://www.governmentjobs.com/careers/pabureau/jobs/newprint/5133084 ) Apply ? Accounting Assistant - SCI Camp Hill Salary $40,685.00 - $60,714.00 Annually Location Cumberlan...

5d ago

Go to Apply

Accountant 3

Commonwealth of Pennsylvania • Pennsylvania, Pennsylvania • 5d ago

Finance, Accounting & Banking

Accountant 3 Print ( https://www.governmentjobs.com/careers/pabureau/jobs/newprint/5135344 ) Apply ? Accountant 3 Salary $67,736.00 - $102,905.00 Annually Location Dauphin County, PA Job Type Civil Service Permanent Full...

5d ago

Go to Apply

Accounting Assistant

Commonwealth of Pennsylvania • Pennsylvania, Pennsylvania • 1w ago

Finance, Accounting & Banking

Accounting Assistant Print ( https://www.governmentjobs.com/careers/pabureau/jobs/newprint/5130414 ) Apply ? Accounting Assistant Salary $40,685.00 - $60,714.00 Annually Location Dauphin County, PA Job Type Non-Civil Ser...

1w ago

Go to Apply

Accounting Professional

Niagara Cutter LLC • Reynoldsville, PA • 1w ago

Finance, Accounting & Banking

SECO Niagara Cutter is one of the world's largest providers of comprehensive metal cutting solutions for milling, stationary tools, hole-making and tooling systems. SECO Niagara Cutter is part of the Sandvik business are...

1w ago

Go to Apply

CNB Bank, Portfolio Monitoring Analyst

CNB Bank /ErieBank / Holiday Financial Services • Clearfield, PA • 1w ago

Finance, Accounting & Banking

Reference #: 3685762 Description The Portfolio Monitoring Analyst serves as a vital link between credit administration and relationship management, ensuring the timely review and accurate analysis of commercial loan perf...

1w ago

Go to Apply

Senior Finance Consultant, Disaster Cycle Services

American Red Cross • Pennsylvania, Pennsylvania • 2w ago

Finance, Accounting & Banking

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are y...

2w ago

Go to Apply

IT Banking Business Analyst-LoanIQ

KeyBank • Pennsylvania, Pennsylvania • 2w ago

Finance, Accounting & Banking

Location: 11501 Outlook Street, Overland Park Kansas Role Overview We are seeking an experienced Business Analyst to join our Commercial Lending technology team. This role will work closely with cross-functional stakehol...

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.