Operations Manager

Ford Motor Company • Dearborn, MI • 4h ago

As an Operations Manager for the FordPay eCommerce Payments team, you will lead and optimize the operational processes that underpin our critical payment services. This pivotal role involves overseeing the day-to-day operational excellence, driving strategic initiatives, managing key vendor relationships, and ensuring robust compliance and security across our payment ecosystem. You will be instrumental in shaping the operational strategy for FordPay, directly impacting our ability to provide seamless and secure payment solutions for Ford merchants and dealers globally.

What you'll do...

Drive Operational Excellence: Own the day-to-day health of the FordPay platform, leading incident resolution, managing support queues, and ensuring system stability to provide a seamless payment experience for all users.

Build and Scale Operational Processes: Design, document, and implement the playbooks, procedures, and onboarding checklists that allow us to launch new products and support our global network of dealers and merchants effectively.

Manage Strategic Vendor & Merchant Relationships: Serve as the primary operational owner for key payment partners (e.g., Fiserv, Stripe), driving performance, managing escalations, and fostering strong collaboration with our internal Ford business units.

Ensure Robust Compliance and Security: Lead all operational aspects of security and compliance, including PCI attestations, internal/external audits, and business continuity planning to protect our customers and the business.

Lead with Data and Analytics: Define reporting requirements, oversee payment reconciliation, and use data to identify trends, solve complex problems, and inform our strategic decisions.

You'll have...

A Bachelor's Degree in a relevant field or equivalent professional experience.

5+ years of experience in an operational leadership role, with a strong preference for experience in payments, fintech, or large-scale eCommerce operations.

Proven experience in diagnosing complex operational issues and implementing scalable solutions.

Strong business acumen and communication skills, with the ability to articulate complex operational concepts to both technical and business stakeholders.

Excellent project management and prioritization skills; you thrive in a fast-paced environment and can manage competing priorities with minimal oversight.

Even better, you may have...

Deep subject matter expertise in eCommerce payment methods (Credit Card, ACH), payment gateways, and chargeback management.

A strong track record of managing enterprise-level vendor relationships, including performance management (KPIs) and contract oversight.

Experience working within a complex ecosystem of internal business units and external partners (e.g., dealers, merchants).

A calm, decisive approach to managing high-pressure situations and tight deadlines.

Direct experience leading the operational workstreams for a major system migration or product launch.

ADDITIONAL INFORMATION:

Very minimal, but occasional weekend, off-hours, and holiday support is required (rotational across the team). Occasional flexibility in start and end times as needed to support system launch cycles.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

What you'll receive in return...

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home? Will your career be a deep dive into what you love or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:

Immediate medical, dental, vision, and prescription drug coverage

Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more

Family building benefits, including adoption and surrogacy expense reimbursement, fertility treatments, and more

Vehicle discount program for employees and family members and management leases

Tuition assistance

Established and active employee resource groups

Paid time off for individual and team community service

A generous schedule of paid holidays, including the week between Christmas and New Year's Day

Paid time off and the option to purchase additional vacation time.

For information on Ford's salary and benefits, please visit: https://fordcareers.co/GSRSP1

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660

This position is hybrid. Candidates who are within commuting distance to a Ford hub location may be required to be on-site four or more days per week.

LI-Hybrid #LI-FordCredit #LI-DH1

Requisition ID : 54163

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