Account Services Representative

System One • Novi, MI • 14h ago

Job Title: Account Services Representative

Location: Novi, MI

Hours/Schedule: Monday-Friday, 8 am to 5 pm

Type: Contract Overview

The Account Services Representative is responsible for managing order processing, billing, and account maintenance with exceptional accuracy and attention to detail. This role involves coordinating with internal teams, sales staff, and clients to resolve order and billing issues while ensuring a high standard of customer satisfaction.

Responsibilities

Process daily order entry and billing transactions with accuracy and timeliness

Maintain and update customer account records in ERP systems (Oracle experience preferred)

Communicate with internal departments, sales teams, and clients to resolve order, billing, and accounts receivable issues

Manage product returns and ensure accurate documentation

Monitor customer needs and follow up on inquiries to ensure satisfaction

Generate and review reports for accuracy and completeness

Support business operations beyond standard hours when required

Contribute effectively within a collaborative, team-based environment

Qualifications

High School diploma or equivalent required; Associate's degree or equivalent experience preferred

Minimum 2 years of customer service or account management experience

Experience with order processing and billing transactions

Proficiency in Microsoft Excel and Outlook; Oracle ERP experience preferred

Strong problem-solving, communication, and organizational skills

Ability to remain composed and professional in stressful situations

Valid driver's license and clean driving record

Knowledge of customer service principles and quality standards

Preferred: Familiarity with the medical implant industry or hospital customer base

Benefits

System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.

Ref: #558-Scientific

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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