CSR/Teller - Mishawaka, IN - Full-Time

Fifth Third Bank, N.A. • Mishawaka, IN • 1d ago

Make banking a Fifth Third better®We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION: Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all @types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Customer Experience:

Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met

Provide follow up to customer questions and find solutions to address issues

Be responsive and timely with correspondence to keep lines of communication open and clear

Maintain a position of trust and responsibility by keeping all customer business confidential

Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.

Operations:

Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office.

Maintain a balancing record that is in line with policy. Find and correct outages and enlist help as needed.

Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.

Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary.

Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.

Referrals:

During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation

Build and maintain a working knowledge of the Retail products and services offered

Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes

Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

High school diploma/GED.

Work involves extensive cash handling.- Work involves contact with the public, adhere to dress code guidelines.

Must have the ability to interact comfortably and confidently with the public.

Position requires knowledge of retail policies and procedures, to perform the essential duties.

Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.

Demonstrate the company's core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.

Need to have flexibility in scheduling.

WORKING CONDITIONS:

Normal office environment.

Extensive viewing of computer screens.

CSR/Teller - Mishawaka, IN - Full-Time

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- Mishawaka, Indiana 46545

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Similar Jobs

Quality Auditor

Polaris Industries • Elkhart, IN • 4h ago

Finance, Accounting & Banking

JOB SUMMARY: Bennington is the market leading pontoon boat manufacturer and a wholly owned subsidiary of Polaris Industries, a Fortune 500 company. We pride ourselves on delivering a boating experience that's second to n...

4h ago

Go to Apply

Accounting Specialist

Aston Carter • Goshen, IN • 3d ago

Finance, Accounting & Banking

Job Title: Accounting Specialist Job Description A privately held industrial manufacturer in northern Indiana is expanding its finance operations and seeking a detail-oriented Accounting Specialist to support its transit...

3d ago

Go to Apply

Director of Finance

ASM Global • South Bend, IN • 1w ago

Finance, Accounting & Banking

POSITION: Director of Finance DEPARTMENT: Finance REPORTS TO: General Manager FLSA STATUS: Salaried, Exempt LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We...

1w ago

Go to Apply

Mortgage Senior Default Specialist, Collections Department

Insight Global • South Bend, IN • 4w ago

Finance, Accounting & Banking

Job Description The Mortgage Loss Mitigation Specialist is responsible for managing all aspects of loss mitigation activities, including working with borrowers, investors, insurers, attorneys, and real estate agents to e...

4w ago

Go to Apply

Associate / Industrial Engineer

Continental Tire the Americas, LLC • Plymouth, IN • 4h ago

Legal & Paralegal

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solut...

4h ago

Go to Apply

Maintenance Technician

WestRock Company • Plymouth, IN • 4h ago

Retail & Hospitality

Location: Plymouth, IN (1000 Pidco Drive, Plymouth, IN 46563) Shifts Available: Maintenance Technician: Days, Shift A: 6 am - 6 pm (3 on/2 off/2 on/3 off) Forming Technician: 2nd Shift: Monday - Friday, 2 pm - 10 pm Pay:...

4h ago

Go to Apply

Engineer

The HEICO Companies, LLC • Niles, MI • 4h ago

IT & Engineering

Engineer - Product Design Engineer Spartan Tool, LLC is an affiliate of The Heico Companies, a Chicago-based, privately-held multi-billion conglomerate of over 70 companies. Spartan is one of North America's leading manu...

4h ago

Go to Apply

Family Case Manager

State of Indiana • Elkhart, IN • 18h ago

Management & Administrative

Family Case Manager Date Posted: Nov 10, 2025 Requisition ID: 468185 Location: Elkhart, IN, US, 46514 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the st...

18h ago

Go to Apply

Vocational Rehab Counselor

State of Indiana • South Bend, IN • 18h ago

Legal & Paralegal

Vocational Rehab Counselor Date Posted: Nov 10, 2025 Requisition ID: 467907 Location: South Bend, IN, US, 46628 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers...

18h ago

Go to Apply

Spec. Ed. Paraprofessional

South Bend Empowerment Zone • South Bend, IN • 20h ago

Job Details Job ID: 5434255 Job Description Spec. Ed. Paraprofessional Position Title: Special Education Paraprofessional Starting Pay: $16.50 Immediate Supervisor: Special Education Teacher, Building Administrator, Dist...

20h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.