LMS Team Supervisor

City of New York • New York, NY • 23h ago

Job Description

The New Yark City Department of Correction (DOC) is an integral part of the City's evolving criminal justice system, participating in reform initiatives and strategies aimed to move the city towards a smaller jail system without compromising public safety. The DOC is responsible for maintaining a safe and secure environment for our employees, visitors, volunteers, and people in our custody. Importantly, safe jails enable DOC to provide people in custody with the tools and opportunities they need to successfully re-enter their communities. The DOC operates facilities and court commands across the five boroughs with more than 7,500 diverse professionals and knowledgeable experts.

The Training and Development Division is charged with maintaining accurate staff training records as per local, state and federal regulations, as such we have implemented the use of a Leaming Management System (LMS) to maintain all training records agency-wide. The LMS Administrator would be charged in maintaining, troubleshooting the DOC's Leaming Management System and supervising a team of LMS Associates.

Under the Nunez Consent Judgement, the LMS is implemented to track and maintain accurate staff training data and reduce the use of paper tracking for training as well as the ease of access to training information for the Nunez Federal Monitoring Team. Reporting to the Deputy Director of Training Operations, the LMS Administrator will oversee and supervise the use of the Cornerstone on Demand (CSOD) Leaming Management System. As the lead member of the Leaming Management Support team, the qualified candidate will be responsible for administering, supporting, working to continuously improve the daily operations of the LMS. Their responsibilities will include but not be limited to, supervising the work of a team of four (4) LMS associates, acting as a point of contact for training participants, addressing inquiries, providing necessary information, and solving issues related to enrollment, attendance, tracking, scheduling. Providing support and resources to facilitators to ensure successful delivery of training sessions, conducting regular check-ins with facilitators to gather feedback and address any concerns. Maintaining accurate records of training activities, attendance, and participant evaluations. Generating and analyzing reports on training effectiveness and providing recommendations for improvement. The selected candidate will contribute to the development of processes and standard operating procedures for the LMS administration and training coordination functions; work with technical/ subject matter experts to develop and maintain online courses and learning content and curate and organize content within the LMS to optimize accessibility and user experience. Responsibilities will also include generating reports on LMS usage and performance and providing data-driven recommendations for system improvements and to ensure data accuracy and system integrity.

Additional Information

The City of New York offers a comprehensive benefits package including health insurance for the employee and his/her spouse or domestic partner and unemancipated children under age 26, union benefits such as dental and vision coverage, paid annual leave and sick leave, paid holidays, a pension, and optional savings and pre-tax programs such as Deferred Compensation, IRA, and a flexible spending account.

CITY RESEARCH SCIENTIST - 21744

Qualifications

For Assignment Level I (only physical, biological and environmental sciences and public health) A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health.

To be appointed to Assignment Level II and above, candidates must have:

A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or

A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or

Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in "2" above. Two years as a City Research Scientist Level I can be substituted for the experience required in "1" and "2" above.

NOTE:

Probationary Period

Appointments to this position are subject to a minimum probationary period of one year.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Salary Min: $ 87,743.00

Salary Max: $100,904.00

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