Representative - Customer Service

WESCO • Greenfield, IN • 4h ago

As a Customer Service Representative, you will respond to customer inquiries via telephone or email, providing timely and effective solutions for both routine and more complex issues. You will obtain orders, verify and enter items, transfer them to fulfillment, and communicate stock-outs and expected delivery dates to customers. You will review backorders and customers' buying history, take proactive action on open orders at risk of missing promised delivery dates, and notify customers as needed. Serving as the primary liaison with customers, you will ensure seamless interactions between the company and internal or external stakeholders. Additionally, you will collaborate with Accounts Receivable to resolve invoice discrepancies, identify opportunities for process improvement, and navigate customer systems with accuracy and speed, staying current with system updates and changes.

Responsibilities:

Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.

Process payments for cash account customers.

Research and resolve customer problems, acting as the customer liaison between other departments when necessary.

Back-up support to sales counter with walk in and telephone inquiries.

Qualifications:

High School Degree or Equivalent required

Associates' Degree preferred

2-4 years of relevant experience

Solid interpersonal skills that allow one to work effectively in a diverse working environment

Able to effectively communicate both verbally and in writing

Able to work well under pressure

Strong attention to detail

Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

Computer literate, including effective working skills of MS Word, Excel, and e-mail

LI-A1

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. ?

Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html#benefits) and active community engagement, we create an environment where every team member has the opportunity to thrive. ?

Learn more about Working at Wesco here (https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html) and apply online today!?

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.?

Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.?

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

WESCO

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