Account Manager

Robert Half • Somerset, NJ • 10h ago

Description

The Customer Service Order Processor plays a vital role in ensuring customer satisfaction by efficiently managing orders and providing exceptional support throughout the order lifecycle. Utilizing a Customer Relationship Management (CRM) system, this individual is responsible for processing sales orders, resolving customer inquiries, and maintaining accurate data to support seamless operations and ongoing client engagement.

Key Responsibilities

Order Management: Accurately process customer orders through the CRM system, ensuring timely fulfillment and delivery.

Customer Communication: Serve as the primary contact for customers, addressing inquiries on order status, product availability, shipping timelines, and pricing in a professional and timely manner.

CRM Utilization: Maintain comprehensive and accurate records of customer interactions, order details, and transaction histories in the CRM system.

Problem Resolution: Proactively identify and address issues related to orders, such as shipping delays, payment errors, or inventory shortages, and provide swift solutions to ensure customer satisfaction.

Cross-functional Collaboration: Coordinate with warehouse, logistics, and sales teams to ensure smooth order processing and resolve any discrepancies or issues throughout the transaction process.

Reporting and Analysis: Generate periodic reports from the CRM system to track customer trends, order volumes, and service challenges, and recommend improvements to enhance operational efficiency.

Upselling and Cross-Selling: Identify opportunities to promote additional products or services based on customer purchasing trends and needs, while maintaining a focus on customer satisfaction.

Requirements

High school diploma, associate degree, or equivalent; bachelor's degree in business, communications, or a related field is a plus.

Previous experience in customer service, order processing, or administrative roles.

Familiarity with CRM software and order management systems.

This role is ideal for detail-oriented professionals who thrive in fast-paced environments and excel at building positive customer relationships. By leveraging the CRM system, a Customer Service Order Processor ensures that both the customer experience and operational efficiency are optimized.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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