Bilingual Customer Service Representative

Conduent • Newark, NJ • 2h ago

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

English/Spanish

Onsite in Newark, NJ

Bilingual in Spanish $17.50/hr, which may be below your state's minimum wage. Please take this into consideration when applying.

What you get:

Full-time Employment with Benefits day one including paid Holidays.

Bilingual in Spanish $17.50/hr

Paid Training

Great Work Environment

Requirements:

Must be at least 18 years of age or older.

Must have a High School Diploma, or equivalent.

Must be able to submit to a background check and drug test.

Must be able to work Monday-Friday 10:15am-7:15pm & Saturday 7:45am-2:15pm

Summary:

As a call center representative, you will be supporting our client's customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.

What you will be doing:

Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.

Identify customer needs to ensure the customer is provided complete and accurate information.

Process required transactions via mainframe or web-based applications.

Submit research requests in a concise yet accurate manner.

Maintain a thorough knowledge of the company and client programs, policies, and technology.

Communicate effectively in a warm and empathetic manner.

Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.

Provide support to other positions/operations in cases during heavy workloads or absences.

People who succeed in this role have:

The ability to convey complex information in clear and concise terms to ensure customer understanding.

Strong work ethic.

Effective and accurate written and verbal communication skills.

Effective problem-solving skills.

Customer Service Experience.

Can navigate multiple applications and research solutions with ease

Love helping people and guiding them to the best solution for their issue

Are excited by innovative technology

Provide calm conflict resolution and problem solving for frustrated customers

Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers

Can commit to 100% attendance for three to five weeks of paid training

Join a rapidly growing organization that can support your career goals

Apply Today!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.50/hr

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\adaaa\accommodation_pol.pdf) .

Similar Jobs

Customer Service Representative

TEKsystems • New York, NY • 2h ago

Management & Administrative

Description Floor Associate: Provide customer service to customers at the the store in New York City Assist customers in purchase of Company branded merchandise and products Provide customers with product information and...

2h ago

Go to Apply

customer service

Dollar Tree • South Plainfield, NJ • 2h ago

Management & Administrative

Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let's create an inviting shopping experience for our...

2h ago

Go to Apply

Customer Service Associate - Temporary

Walgreens • Linden, NJ • 2h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

2h ago

Go to Apply

Customer Service Associate - Temporary

Walgreens • Roseland, NJ • 2h ago

Management & Administrative

2h ago

Go to Apply

Customer Service Associate

Walgreens • River Vale, NJ • 2h ago

Management & Administrative

2h ago

Go to Apply

Customer Service Associate

Walgreens • Dobbs Ferry, NY • 2h ago

Management & Administrative

2h ago

Go to Apply

Customer Service Associate

Raising Cane's • Edison, NJ • 2h ago

Management & Administrative

Starting hiring pay at: $16.50 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In...

2h ago

Go to Apply

Administrative Assistant, New York

Goldman Sachs & Company • New York, NY • 4h ago

Management & Administrative

Administrative Assistant, New York, NYWe are seeking an experienced administrative professional to support and provide leverage at Goldman Sachs. The ideal candidate will possess strong administrative experience ideally...

4h ago

Go to Apply

Junior Administrative Assistant

City of New York • New York, NY • 4h ago

Management & Administrative

Job Description Hours: Full-Time - 35 Hours Work Location: 30-30 Thomson Avenue, LIC, NY 11101 The Department of Design & Construction, Division of Infrastructure, is currently seeking a Junior Administrative Assista...

4h ago

Go to Apply

Administrative Assistant

Adecco US, Inc. • New York, NY • 4h ago

Management & Administrative

Adecco is currently assisting a local Customer in their search for an Administrative Assistant Level III positions in N ew York City, NY. This is a great opportunity to further your existing skills as an upper level Admi...

4h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.