Account Manager

Fiserv • Berkeley Heights, NJ • 13h ago

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Account Manager

What does a great Account Manager do at Fiserv?

A great Account Manager at Fiserv owns the operational relationship with assigned financial institution clients, ensuring on-time delivery, reliable maintenance and escalation resolution for the Signature platform and related services. You will coordinate across implementations, product, development and support teams to remove friction for clients, surface opportunities that grow revenue, and convert client feedback into concrete improvements - all while acting as the primary client contact and advocate for operational excellence.

What you will do:

Oversee delivery and maintenance of products and services for assigned enterprise clients, ensuring projects meet scope and timelines.

Lead account planning with Client Partners and translate plans into operational activities and milestones.

Serve as primary escalation point: coordinate internal teams to resolve operational and technical issues.

Drive client satisfaction by tracking and reporting performance metrics and executing corrective action plans.

Manage implementations and conversions, providing proactive planning and on-site or virtual client engagement.

Analyze client surveys and feedback with the Client Partner to identify improvement areas and implement action plans.

What You Will Need To Have:

Bachelor's degree OR 5+ years of similar experience in banking/financial technology.

5+ years' experience in the banking or related financial services industry.

3+ years' experience in customer service or client-facing roles managing ongoing client relationships.

Ability to travel 10%-20% as required for on-site client engagement.

Proficiency with MS Office applications (Excel, PowerPoint, Word) and experience producing client reports.

What Would Be Great To Have:

Project management experience (formal training or hands-on delivery of implementations).

Knowledge of Fiserv systems, ideally the Signature platform.

Experience working with executive stakeholders and cross-functional technical teams.

Strong analytic thinking and negotiation skills to drive issue resolution and service improvements.

Salary Range

$51,400.00 - $84,000.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

Thank you for considering employment with Fiserv. Please:

Apply using your legal name

Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Fiserv

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