Access Services Representative - Part Time

Baylor Scott & White Health • Rockwall, TX • 3h ago

JOB SUMMARY

The Access Services Representative 1 obtains current and accurate demographics and insurance information in order to register patient, verify insurance benefits, and negotiate and collect patient financial responsibilities.

ESSENTIAL FUNCTIONS OF THE ROLE

Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing.

Registers patient at multiple locations and work multiple areas within the department. Understands the patient flow processes in each area. Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience.

Interacts on an ongoing basis with other areas and departments in order to provide appropriate information related to such items as: patient delays, change of schedules Intra-departmentally and Interdepartmentally.

Verifies patient eligibility for insurance coverage and appropriate benefit levels for anticipated services. Calculates and collects patient liability dues according to financial clearance policies related to existing and bad debt accounts. Determines patient liability and advises patient of deposit requirements per policy. Negotiates payment arrangements with patient where necessary per policy.

May be responsible for performing cashiering responsibilities according to established policies and procedures; could potentially consume the bulk of the incumbent?s responsibilities within the department.

Assists patients to nursing units by providing directions, personal escort and medical mobility assistance (ex; wheelchairs), when applicable.

Adheres to compliance with regard to order validations, cash policy requirements, government payor requirements and patient safety requirements for appropriate patient identification.

Appropriately escalates potential service issues to management when necessary.

KEY SUCCESS FACTORS

1 year of healthcare or customer service experience preferred.

Requires good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.

Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life or death situations.

Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills.

Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.

Excellent data entry, numeric, typing and computer navigational skills.

Basic computer skills and Microsoft Office.

BENEFITS

Our competitive benefits package includes the following

Immediate eligibility for health and welfare benefits

401(k) savings plan with dollar-for-dollar match up to 5%

Tuition Reimbursement

PTO accrual beginning Day 1

Note: Benefits may vary based upon position @type and/or level

QUALIFICATIONS

EDUCATION - H.S. Diploma/GED Equivalent

EXPERIENCE - Less than 1 Year of Experience

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Similar Jobs

Advanced Field Service Engineer - White Glove (Remote - TX Residents Only)

Honeywell • Richardson, TX • 2h ago

Management & Administrative

As a Field Service Engineer II here at Honeywell, you will have the opportunity to provide technical support and expertise to our customers in the Industrial Automation (IA) business unit, with a specific area of focus o...

2h ago

Go to Apply

Key Account Manager - Facilities Care Solutions

3M • Dallas, TX • 12h ago

Management & Administrative

Job Description: Key Account Manager - FCS Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally import...

12h ago

Go to Apply

Strategic Account Manager

Palo Alto Networks • Dallas, TX • 12h ago

Management & Administrative

Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure...

12h ago

Go to Apply

Strategic Account Manager II

Valvoline Global • Dallas, TX • 12h ago

Management & Administrative

Job Purpose The Heavy-Duty Key Account Manager (KAM) is responsible for leading Valvoline's commercial relationships with major heavy-duty accounts across North America. This position drives profitable growth by developi...

12h ago

Go to Apply

Named Account Manager

Palo Alto Networks • Dallas, TX • 12h ago

Management & Administrative

12h ago

Go to Apply

Security Officer - Flex Manufacturing Patrol

Allied Universal • Dallas, TX • 16h ago

Management & Administrative

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

16h ago

Go to Apply

Security Officer - Flex Patrol Manufacturing

Allied Universal • Dallas, TX • 16h ago

Management & Administrative

16h ago

Go to Apply

11 - Senior Manager, Supply Chain Logistics

Celestica • Richardson, TX • 16h ago

Management & Administrative

Req ID: 130001 Region: Americas Country: USA State/Province: Texas City: Richardson General Overview Functional Area : Supply Chain Management (SCM) Career Stream : Logistic (SCM_LOG) Role : Senior Manager Job Title : Se...

16h ago

Go to Apply

HR Business Manager 2

Celestica • Richardson, TX • 18h ago

Management & Administrative

Req ID: 130166 Region: Americas Country: USA State/Province: Texas City: Richardson General Overview Functional Area: HRM - Human Resources Career Stream: HBP - HR Business Partner Role: Manager 2 Job Title: HR Business...

18h ago

Go to Apply

Property Management Multi-Market Sales SVP

CBRE • Dallas, TX • 18h ago

Management & Administrative

Property Management Multi-Market Sales SVP Job ID 246133 Posted 06-Nov-2025 Service line Advisory Segment Role @type Full-time Areas of Interest Property Management Location(s) Dallas - Texas - United States of America A...

18h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.