Specialty Sales

Target Holyoke • Holyoke, MA • 1d ago

Specialty Sales Person At Target, we believe in our team members having
meaningful experiences that help them build and develop skills for a
career. The role of a Guest Advocate can provide you with the skills and
experience of: Communicating and interacting with guests to build an
welcoming guest experience Blending problem solving and decision making
to positively impact the guest experience and resolve guest concerns
Adapting to different guest interactions and situations Promoting and
engaging around various benefits, offerings and services As a Guest
Advocate, no two days are ever the same, but a typical day will most
likely include the following responsibilities: Demonstrate a service
culture that prioritizes the guest service experience by delivering the
service standard Create a welcoming experience by greeting guests as you
are completing your daily tasks. ? When guests need assistance, engage
with guests in a welcoming way, to help solve their specific needs. Make
the guest aware of current promos. store activities and events. Be
knowledgeable about the tools, products, and services available in the
total store, and specific to your area, to solve issues for the guest
and improve their experience. Thank guests and let them know we?re happy
they chose to shop at Target. Know and speak to the benefits of Target
Loyalty programs with every guest and assist with application or sign-up
as needed. Scan and bag all guest items efficiently, accurately and in
compliance with food safety standards and company best practices. Work
efficiently to minimize guest wait time while maintaining guest service
and accuracy. Understand and show guests how to use the features and
offerings within the Target App including Wallet. Be familiar with Order
Pick-Up, Drive Up and online ordering, and know how to direct the guest
to enroll, activate and use these features. Attempt every return and
follow register prompts; partner with immediate Leaders as needed to
help solve for the guest while following Target?s policies and
procedures. Maintain a clean, clutter free work area by gathering
unpurchased items, baskets, and hangers for removal. Stock supplies
during store open hours while being available for the guest. Demonstrate
a culture of ethical conduct, safety and compliance. Work in a safe
manner at all times; comply with all safety policies, best practices,
and training; report hazards and correct where possible. Support guest
services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns
and maintain a compliance culture while executing those duties, such as
compliance with federal, state, and local adult beverage laws. All other
duties based on business needs WHAT WE ARE LOOKING FOR This may be the
right job for you if: You enjoy interacting and helping others -
including guests that shop our store and fellow team members you work
with. You thrive in a fast-moving, highly active and physically
demanding role, where teamwork, flexibility, and creative problem
solving are key to success. You are open to working a flexible work
schedule with varying hours, days or shifts (including nights, weekends,
holidays and other peak shopping times). The good news is that we have
some amazing training that will help teach you everything you need to
know to be a Guest Advocate. But, there are a few skills you should have
from the get-go: Communicating effectively, including using positive
language and attentive to guests needs Welcoming and helpful attitude
toward guests and other team members Attention to detail while
prioritizing tasks Willing to educate guests and engage around products
and services Ability to communicate on multiple frequency devices and
operate handheld scanners, and other technology equipment as directed.
Work both independently and with a team Capability to remain focused and
composed in a fast-paced environment and accomplish multiple tasks
within established timeframes

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