Operations Manager, Transportation

WM • Woburn, MA • 2h ago

Preferred Skills and Experience: Minimum of 2 years of leadership experience; experience managing CDL drivers is desired; waste industry experience is a plus, bilingual in Spanish is a plus, CDL license is a plus. Proficient with Microsoft Word, Excel, Outlook.

I. Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of CDL Drivers and Driver Helpers. Establishes and maintains positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

II. Essential Duties and Responsibilities

Onboarding:

Ensures new frontline employees have tools, instruction, and feedback for successful daily duties.

Meets with new frontline employees, daily, to ensure consistent communication and support of onboarding

Development:

Provides timely and consistent touchpoints with frontline employees.

Regular review of best practices to enhance daily performance.

Focus on understanding and progress of frontline employee career goals

Coaching:

Identifies and addresses improvement opportunities.

Collaborates with frontline employees to ensure continued success.

Actively practices and seeks feedback on coaching conversations.

Mentoring:

Leads by example to ensure safety practices are paramount with each employee.

Teaching and developing an understanding of the WM Way.

Performance Management:

Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.

Documents and maintains records required by regulatory agencies such as the Department of Transportation.

Reviews and audits documentation related to route operations, daily, (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.

Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

Other duties as assigned.

III. Qualifications

A. Required Qualifications

Associate's Degree or in lieu of a degree, High School Diploma (accredited) and two (2) years of relevant work experience

Must be at least 18 years of age

Legally eligible to work in the country where the position is located

Valid Driver's License

B. Preferred Qualifications

Successful completion of the WM Operations Manager Trainee program

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

The expected base pay range for this office/on-site position is $75,000 - $85,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Go to Apply

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