Industrial Fabrics Customer Service Representative - Seaman Corporation

Seaman Corporation • Wooster, OH • 1d ago

WHO WE ARE At Seaman Corporation, we are dedicated to creating and supplying quality, high-performance fabrics that protect our planet, our people, and our customers. From humble beginnings in 1949 to a multi-million-dollar organization, this family-owned business has grown to be a leading manufacturer in highly durable coated fabrics, supplying products to customers around the globe.

Every Seaman Corporation associate plays a valuable role in our company's continuous growth. We believe by investing in the right people and resources, we can drive sustainable growth across the entire business.

Seaman Corporation products are composed of proprietary knitted or woven base fabrics and coating formulas to produce high performance roofing systems, geomembrane liners, truck tarps, architectural structures, and much more. We work exclusively with authorized fabricators, designers, consultants, engineers, and installers for quality solutions, start to finish.

WHAT WE OFFER**

Company performance bonus in addition to base salary

Flexible work opportunities including flex schedules and remote work from home up to two days per week (if applicable to role)

Professional development opportunities including tuition reimbursement, course training, and networking

A competitive benefits package including medical, dental, vision, 401(k) with company match, paid time off (PTO), volunteer time off (VTO), and paid holidays

Fun and engaging activities including department outings, holiday parties, and our annual company-wide dinner

Seaman Corporation is seeking an Industrial Fabrics Customer Service Representative to join our Operations team! This position will report to the Industrial Fabrics Customer Service Manager in Wooster.

POSITION SUMMARY**

The IF Customer Service Representative will ensure that Industrial Fabrics customers receive the highest level of service possible. The IF CSR maintains expert knowledge about company products and services. This role serves customers by providing product and service information and resolves product and/or service issues promptly to ensure a high level of customer satisfaction. The IF Customer Service Representative processes orders, prepares general correspondence, and coordinates with other functions as required. This role will determine the best method to resolve complex customer service problems to ensure customer satisfaction while adhering to organizational policies. The IF Customer Service Representative will inform customers of procedures or resolution of problems and follow up to ensure customer satisfaction. They are responsible for customer experience from the first contact through the order process.

ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following. Other duties may be assigned.

Acts as a liaison by providing product/service information, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency.

Provides primary customer service and sales support for a specific US region.

Answers all (email and phone) inquiries for Customers and or Sales Reps.

Order entry and verification:

Process phone, credit card or e-mail purchase orders from customers.

Establish new accounts in Oracle as needed.

Clarify order details, i.e. ship via, shipping method, standard order quantity etc.

Review stock levels.

Review of all orders for pricing accuracy confirming all pricing with Product Managers as needed.

Secure production when necessary- create MFR in Seaman 360, work with schedulers to insure on time to promise based on customer requested ship dates.

Order Management:

Review Open Order Lis

Similar Jobs

Industrial Maintenance Technician (2nd Shift)

Carlisle Brake & Friction Inc • Medina, OH • 17h ago

Legal & Paralegal

Description: This individual will be responsible for performing preventive maintenance required to maintain our industrial equipment and facility at an optimal level of operation with an emphasis on mechanical power tran...

17h ago

Go to Apply

Industrial Field Service Technician OMJST

Magnetech Industrial Services Inc. • Massillon, OH • 1d ago

Legal & Paralegal

S-1286-5 Job Title: Industrial Field Service Technician - OMJST Worksite Location: 800 Nave Road SE, Massillon, OH 44646 Number of Openings: 2 How to Apply: APPLY DIRECT to Magnetech Industrial Services Inc. using the fo...

1d ago

Go to Apply

Industrial Engineer

Schaeffler • Wooster, OH • 2d ago

Legal & Paralegal

Industrial Engineer Location: Wooster, OH, US, 44691 Job Requisition ID: 38191 Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private...

2d ago

Go to Apply

Attorney

Ashland County Department of Job & Family Services • Ashland, OH • 5d ago

Legal & Paralegal

FULL-TIME JOB OPPORTUNITY Position: Attorney / Human Resources Administrator Full time: $80,000 / year Division: Administration / Children's Services Unit Ashland County Department of Job & Family Services is seeking...

5d ago

Go to Apply

Industrial Maintenance Technician (3rd Shift)

Carlisle Brake & Friction Inc • Medina, OH • 1w ago

Legal & Paralegal

1w ago

Go to Apply

Assistant General Counsel

Ohio Farmers Insurance Company • Seville, OH • 1w ago

Legal & Paralegal

Job Summary The Westfield Enterprise Legal Department is looking for a practical, business-minded attorney who thrives in a collaborative, fast-paced environment. This Assistant General Counsel position (Group General Co...

1w ago

Go to Apply

Industrial Maintenance Technician (1st Shift)

Carlisle Brake & Friction Inc • Medina, OH • 1w ago

Legal & Paralegal

1w ago

Go to Apply

Industrial Suppression Technician

EMCOR Group • Barberton, OH • 2w ago

Legal & Paralegal

About Us We provide industry-leading, end-to-end fire protection, mechanical, and HVAC services. Our skilled tradespeople work in virtually every market across the nation. Job Summary S.A. Comunale is seeking a Industria...

2w ago

Go to Apply

SUPT-ELECTRICAL/INSTRUMENTATION

Packing Corp of America • Massillon, OH • 1h ago

IT & Engineering

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport...

1h ago

Go to Apply

Warehouse Worker

PeopleReady • Wadsworth, OH • 6h ago

Manufacturing & Warehouse

Warehouse Worker PeopleReady of Norton, OH is now hiring Warehouse Workers in Wadsworth, OH! As a Warehouse Worker, you will pick, pack, and prepare orders for shipping. Apply today and you could start as soon as this we...

6h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.