WHO WE ARE:

At Seaman Corporation, we are dedicated to creating and supplying quality, high-performance fabrics that protect our planet, our people, and our customers. From humble beginnings in 1949 to a multi-million-dollar organization, this family-owned business has grown to be a leading manufacturer in highly durable coated fabrics, supplying products to customers around the globe.

Every Seaman Corporation associate plays a valuable role in our company's continuous growth. We believe by investing in the right people and resources, we can drive sustainable growth across the entire business.

Seaman Corporation products are composed of proprietary knitted or woven base fabrics and coating formulas to produce high performance roofing systems, geomembrane liners, truck tarps, architectural structures, and much more. We work exclusively with authorized fabricators, designers, consultants, engineers, and installers for quality solutions, start to finish.

WHAT WE OFFER:

Company performance bonus in addition to base salary

Flexible work opportunities including flex schedules and remote work from home up to two days per week (if applicable to role)

Professional development opportunities including tuition reimbursement, course training, and networking

A competitive benefits package including medical, dental, vision, 401(k) with company match, paid time off (PTO), volunteer time off (VTO), and paid holidays

Fun and engaging activities including department outings, holiday parties, and our annual company-wide dinner

Seaman Corporation is seeking an Industrial Fabrics Customer Service Representative to join our Operations team! This position will report to the Customer Experience Director in Wooster.

POSITION SUMMARY:

The IF Customer Service Representative will ensure that Industrial Fabrics customers receive the highest level of service possible. The IF CSR maintains expert knowledge about company products and services. This role serves customers by providing product and service information and resolves product and/or service issues promptly to ensure a high level of customer satisfaction. The IF Customer Service Representative processes orders, prepares general correspondence, and coordinates with other functions as required. This role will determine the best method to resolve complex customer service problems to ensure customer satisfaction while adhering to organizational policies. The IF Customer Service Representative will inform customers of procedures or resolutions of problems and follow up to ensure customer satisfaction. They are responsible for customer experience from the first contact through the order process.

ESSENTIAL DUTIES AND RESPONSIBILITIES[]{style="font-family: Arial, Helvetica, sans-serif; font-si

Seaman Corporation

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Industrial Fabrics Customer Service Representative - Seaman Corporation