Account Specialist Job
Location:
Radnor, PA, United States
Employment Type: Regular
Category: Customer Service
Posting Date: Nov 3, 2025
Division: Bostik Inc.
Location: Radnor, PA
Account Specialist
This position is responsible for the Sales Order Management process, customer satisfaction and support, account reconciliation, and supporting the revenue stream of Bostik Inc. Individuals in this role will have SAP, Outlook, SalesForce, HighRadius and related systems proficiency/expertise.
Quote list prices and/or special competitive pricing and/or provide discounts to customers as agreed by marketing and sales for Domestic customers
Balancing customer needs within the BU forecasting process and plant production in coordination with Supply Chain.
Manage customer orders by source of supply
Activities
Proactively identifies issues and opportunities to communicate internally and externally.
INTERNAL: Possesses strong knowledge of BU's business and technical knowledge / functional knowledge in area of responsibility. EXTERNAL: Must be able to demonstrate career progression across order management disciplines within an ERP System
Quote list pricing/special arrangements/discounts as agreed to by sales; assist in collection efforts, respond to technical questions when appropriate.
Develop and maintain ISO documentation.
Manage customer orders, manage customer expectations, resolve crisis situations, work with SC to satisfy delivery dates, maintain master records, handle credits/debits/returns, resolve residuals, recording complaints in HighRadius Dispute Module.
Demonstrated understanding and knowledge of the order process and key fields for expected results, ATP, combined settings for transportation, etc. Understanding of more complicated customer delivery processes, such as vendor managed inventory, third party orders, inter-company orders/transfers, and consignment with reconciliation.
Knowledge of inventory review, ATP checks, product lead-time and works with plant for product availability and marketing/sales on pricing.
Attends Supply Chain S&OP meetings, understands changes and impact to product delivery, and communicates the information and impact to the team.
Records Complaints and correctly assigns to investigating party, understands implications of issues and effectively manages complaint process. Reviews finding and implications to customer.
Proactively maintains an ongoing relationship with all customers both internal and external
Receives, acknowledges and processes customer orders within 24 hours of receipt
Provides pricing, availability, and schedule information; with full understanding of product and packaging options
Suggests additional/alternative products to meet customer needs; shares information with marketing and sales on customers and market conditions
Handle crediVdebit/return adjustments. Investigate and resolve residuals on a timely bases. Using the HighRadius Tool, when appropriate complete an OCA (online Credit Application) to have customers credit line reviewed for increase.
Tracks order activity and alerts potential delivery problems. Expedites the delivery of orders. Negotiate optimal mode of transportation through interaction with Logistics. Resolve crisis situations during and after hours of operation while not jeopardizing the customer relationships.
Strong Knowledge of SAP/ERP Master Data
Context and environment
The Bostik Customer Service Organization is centralized in structure but de-centralized in execution as the incumbent will support a particular Business Unit (s).
Daily functions are conducted in accordance with Bostik, Inc. Customer Service ISO 9000 Quality & Procedures Manual, Business Unit Work Instructions and associated documents, Business Unit Rules or Guidelines, Company Policies and Procedures, Federal, State and Local Legal, Tax, Health, Safety and Environmental Guidelines/Regulations (Includes Robinson Pactman Act, Hazmat, TOSCA, NAFTA, Product Stewardship, DOT, IMCO, among others.
Accountabilities
Accurate Order entry, communication of issues as soon as possible.
Monitor orders for on-time delivery or proactively renegotiate delivery dates.
Follow business specific service rules.
Creates relationship with customers, gains appropriate business knowledge. Understands customer order patterns and monitors changes, reports issues to sales staff
Knowledgeable in SAP customer master and output settings to provide consistent information to customers, such as Order Acknowledgement, Order Confirmation, ASN, COA, Invoice.
Maintain or exceed customer revenue and working capital targets.
Define and communicate issues to a greater extent.
Assist with process improvement for business specific activities internally and externally.
Identify the need for new ISO Procedures; make recommendations for revisions and/or deletions of ISO procedures.
Proactively assist team members with daily activities and training efforts (attend training, identify areas of importance, and share with team members).
Ensure the same level of service is applied to all accounts whether they are assigned specifically to you or a team member. Clear, two-way communication to team members regarding the status of customer accounts in a back-up situation.
Ability to enter and close complaints in each BU's specific complaint system within BU established service level.
Qualifications/ experience required
BS required
Minimum Years Of Experience = 3-6
Intermediate Excel skills (V-Look up; pivot tables, etc.) preferred.
Proficient in Power Point
Strong communication skills (both written and verbal), problem solving & decision making skills; presentation skills
ERP Experience; SAP Strongly Preferred, HighRadius, SalesForce
Who we are?Arkema is a world leader inInnovative Materials for a Sustainable Worldwith the ambition to become a pure Specialty Materials player.
We thrive asOne Arkema, comprised of many businesses and brands including Bostik, ArrMaz, and more! and operating with a global reach in 55 countries with more than 21,100 employees. Each one contributes to positioning Arkema as a recognized leader of specialty chemicals and advanced materials, reporting annual sales of 9.5 billion, of which 2.9% allocated to R&D for 1,800 researchers in 17 R&D centers.
If you pursue excellence, love innovation and are inspired by challenges, we encourage you throughwww.arkema.com (https://www.arkema.com/global/en/) to learn more about our values - Solidarity, Performance, Simplicity, Empowerment, and Inclusion - and how we concentrate on advances in bio-based and recyclable materials, new energies, water management, electronic solutions, lightweight materials and design, home efficiency and insulation.
Changing the world requires the right formula.The right formula consists of our innovative and sustainable materials, and you. Join us to develop the materials of tomorrow and make a difference together.What are you made of?
The legal information below pertains specifically to positions posted in the United States, however we strive for diversity, equity and inclusion in all the countries that we hire.
Arkema Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arkema Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting and hiring.
Visit ourLinkedIn (https://www.linkedin.com/company/arkema/) ,Youtube (https://www.youtube.com/watch?v=RoewV6ME3FI) , X (https://twitter.com/i/flow/login?redirect\after\login=%2FArkema_group) , Facebook (https://www.facebook.com/ArkemaGroup) ,Instagram (https://www.instagram.com/Arkemagroup/)
Job Segment: Logistics, Supply Chain, Business Process, ERP, Operations, Management, Customer Service, Technology
