Client Operations Associate

JPMorgan Chase • New Hyde Park, NY • 5h ago

Are you ready to lead a dynamic team and drive impactful change? Step into a role where your analytical expertise and leadership skills shape business outcomes and enhance customer experiences. Join us and make a difference by transforming data into actionable strategies and fostering a culture of excellence. Here, your ideas and initiative are valued, and your growth is supported. This is your opportunity to influence operations and empower others to succeed.

As a Team Lead in Cash Vault Profile Fulfillment, you are required to guide the team in delivering process reviews, and operational improvements. You will collaborate with diverse teams, translate business needs into actionable analysis, and drive initiatives that create measurable value. You will foster an inclusive environment where your leadership and expertise help shape our success. You will have the opportunity to develop your skills, support your team, and make a meaningful impact on our organization.

Job Responsibilities

Conduct process reviews and validations to support business partners

Identify opportunities where analysis drives significant operating outcomes and efficiencies

Contribute to high-level business initiatives and assist with metric reporting

Design predictive and forecasting models to improve operations

Collaborate with metric owners to identify key causes behind data trends and irregularities

Monitor trends and best practices to add value

Champion process improvements by dissecting current processes and implementing enhancements

Coordinate workflow and ensure employees understand their duties and delegated tasks

Facilitate communication between upper management and employees

Generate and submit performance reports

Evaluate new employees through interviews

Required Qualifications, Capabilities, and Skills

Exceptional problem-solving skills and ability to create logical solutions under tight deadlines

Excellent interpersonal skills for effective interaction with all levels of management

Ability to use judgment to guide analysis and synthesize clear communications

Self-starter with demonstrated ability to complete tasks independently

Intermediate to advanced skills in Excel, Access, and SharePoint

Experience working with geographically distributed and culturally diverse work-groups

Excellent verbal and written communication, listening, and influencing skills

Positive attitude with ability to build relationships with internal partners and team members

Preferred Qualifications, Capabilities, and Skills

Degree or professional certification in business, or related field

Proven track record of driving process improvements

Familiarity with industry trends and best practices in data analysis

Experience mentoring and coaching team members

Strong leadership skills in a multi-regional environment

Experience with performance management and reporting tools

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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