Group Rooms Coordinator

AT&T Hotel & Conference Center • Austin, TX • 6h ago

Come join our Reservations team as our full-time Group Rooms Coordinator!

We are AT&T Hotel and Conference Center located in the heart of UT Campus. Hook 'em!

Principle Responsibilities & Position Purpose:

Answers incoming reservation calls, providing prompt and courteous service. Books all group and transient room reservations following the proper procedures through Opera. Promotes hotel services, amenities and upsells products to the guests. Processes and handles group rooming lists, reservations, and employee reservations requests by inputting data into the reservations system.

ESSENTIAL FUNCTIONS

Monitor the Group Segment:

Ensure that all groups are entered into Passkey with 72 business hours of turnover from Sales.

Review groups for proper information and enter shoulder nights whenever possible.

Prepare weekly pick up report and attend weekly scrub meeting

Review all pick up notes to insure we have the proper amount of rooms blocked within the group, and to cover shoulders whenever possible.

Check for duplicate reservations by calling same name bookings

Send rooming lists/pick up reports to CS as requested.

Set up billing for groups using weekly resumes.

Attend Pre Con meetings when requested by CS

Assist with the efficient operation of the reservations department in selling of guest rooms to accommodate guest needs and maximize revenue

Greets customers immediately with a friendly and sincere welcome that can be felt through the phone. Uses a positive and clear speaking voice, listens to and understands requests, responds with appropriate action and provide accurate information, such on outlet hours, events, etc. C ompletes and creates reservations for hotel guests, sending folios, quoting rates, providing alternatives to our property if unable to accommodate the guests. Completes the reservation process by inputting all guest information into a computer system, confirming pertinent information including arrival dates, number of nights and room rate. Makes appropriate selection of rate @type depending on guest needs and the current sell strategy. Delivers a confirmation number for all reservations made.

Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions, including any email inquiries.

Review no shows/cancellations and process according to policy.

Transfer all incoming calls to the proper area

Assist with monthly reconciliations

Modify 3rd party reservations

Regular attendance in conformance with the standards, which may be established by FLIK from time to time, is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

OTHER DUTIES

Assimilate into The FLIK Platinum Service culture through understanding, supporting and participating in all elements of FLIK Platinum Service. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards which may be established by Flik from time to time, is essential to the successful performance of this position.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

Excellent oral and written communication skills

Excellent organization skills

Ability to work well under pressure

Appropriate professional appearance and demeanor

Ability to deliver presentations in a concise, well-organized manner

Knowledge of Opera PMS a plus

Knowledge of CVENT/Passkey a plus

Strong experience or adaptable training in the use of automated systems, personal computers and software programs.

QUALIFICATION STANDARDS

EDUCATION

High School graduate or equivalent required.

EXPERIENCE

Experience with travel industry reservation systems and hotel property management systems mandatory.

LICENSES OR CERTIFICATES

None

The Benefits working at AT&T Hotel and Conference Center and FLIK/Compass:

Paid Vacation Days (after 90 days of employment)

Annual Merit Increases based on performance

11 Paid Holidays (after 90 days of employment)

Ride the Bus for Free with UT Proximity Card!

Free Daily Shift Meals- yum!

Lockers & Locker Rooms with Showers

Discounted Monthly UT Garage Parking on-site (Rowling Hall Garage)

Discount Gift Shop offerings

Referral Bonus $

We are owned by UT Austin and managed by Compass Group North America, a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V.

AT&T Hotel and Conference Center participates in E-Verify. Applicants must have valid and legal work authorization in the United States.

Similar Jobs

Campus Support Specialist (Education Specialist V)

TEXAS EDUCATION AGENCY • Austin, TX • 58min ago

Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00053765 You may apply to the job directly through the...

58min ago

Go to Apply

Care Manager, LTSS

Molina Healthcare • Austin, TX • 1h ago

Management & Administrative

JOB DESCRIPTION Job Summary Provides support for care management/care coordination long-term services and supports specific activities and collaborates with multidisciplinary team coordinating integrated delivery of memb...

1h ago

Go to Apply

Care Manager, LTSS

Molina Healthcare • Austin, TX • 1h ago

Management & Administrative

1h ago

Go to Apply

Care Manager, LTSS

Molina Healthcare • Austin, TX • 1h ago

Management & Administrative

1h ago

Go to Apply

Care Management Processor (Remote, Must Reside in TX)

Molina Healthcare • Austin, TX • 1h ago

Management & Administrative

JOB DESCRIPTION Job SummaryProvides non-clinical administrative support to the care management function, and contributes to interdisciplinary team efforts supporting provision of integrated delivery of care across the co...

1h ago

Go to Apply

Art Director

Amazon • Austin, TX • 1h ago

Description Looking to combine your graphic design skills with hands-on art direction? We're seeking an Art Director who can operate in both worlds-guiding photoshoots from pre-production through on-set direction, contri...

1h ago

Go to Apply

Associate District Manager

ADP • Austin, TX • 3h ago

Retail & Hospitality

ADP is hiring a Sales Representative, Small Business Services. Are you ready to build a rewarding future? Uncapped commissions, lavish incentive trips, and career advancement are some of the ways. Do you want to join a F...

3h ago

Go to Apply

RN - Med-Surg

Health Advocates Network • Cedar Park, TX • 4h ago

Benefits We Offer: Comprehensive health, prescription, dental, vision, life, and disability plans Competitive pay rates Referral opportunities ? Refer a friend & Cash in! Travel reimbursement and per diem allowances...

4h ago

Go to Apply

Associate Project Manager

UNIVERSITY OF TEXAS AT AUSTIN • Austin, TX • 4h ago

Management & Administrative

Assist with printing assignments and inventory of supplies, including UIL Academic study materials, general supplies, publications and all medals and trophies for state competitions. Assist with setting up and breaking d...

4h ago

Go to Apply

DOB - Corporate Analyst I

DEPARTMENT OF BANKING STATE OF TEXAS • Austin, TX • 4h ago

Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00053885 You may apply to the job directly through the...

4h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.