Manager, Operations

Northern Arizona University • Flagstaff, AZ • 11h ago

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/7238036

rManager, Operations

rNorthern Arizona University

rSpecial Information

This position is an on-site position which requires the incumbent to

complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.

Application Instructions

Resume.

Cover letter (detailing your interest and how your qualifications

would transfer to this position.)

3 references.

About the Department/College

The Office of the Registrar provides services through phone, email and in person, supporting each NAU student multiple times per semester throughout their academic career by conducting core functions, which include enrollment, transcript and verification production, tuition calculation, and graduation transactions. All roles within the Registrar\'s Office require employees to use new and existing technology and tools that assist with student record management, including, but not limited to: PeopleSoft, Salesforce, OnBase, National Student Clearinghouse, etc.

The successful candidate will exemplify the ongoing vision, mission, and goals of the university\'s student academic records functions, while remaining in compliance with all Federal and State laws pertaining to confidentiality and records retention, as well as all local NAU academic policies and procedures. At all times, the Office of the Registrar secures and safeguards student records, student data, and other confidential information, and helps to maintain the secure Student Information System for academic records used in registration, and mandated reporting functions, ensuring the confidentiality and accuracy for students, and compliance with all regulations and requirements including FERPA guidelines. This position will be required to keep current on university and governing laws related to dispensing confidential information.

About the Position

Northern Arizona University is seeking a dynamic and service-oriented Manager of Operations to lead the high-visibility Student and Client Services team within the Registrar\'s Office. This role oversees daily operations that support critical academic records functions-including student enrollment, transcript and verification processing, and undergraduate graduation. As a key member of the Registrar\'s leadership team, the Manager collaborates with university stakeholders to shape strategic initiatives and enhance service delivery across campus. The position supervises two full-time staff and up to five student employees, ensuring efficient workflows, consistent policy implementation, and exceptional customer service. Ideal candidates will bring strong leadership, operational planning, and cross-functional communication skills to foster a responsive and student-centered environment.

Responsibilities Include

60% - Workflow Management

Supervises, hires, trains, evaluates, and promotes the professional development of four full-time Student Records Specialists.

Oversees all NAU student transcript and verification request activity using PeopleSoft, the National Student Clearinghouse (NSC) website, and NAU\'s historical Permanent Record Card (PRC) database accurately and in a timely manner.

Collaborates with the Office of Student Life to research inquiries regarding disciplinary conduct of students for enrollment verification requests.

Provides key leadership to the office by determining how to achieve optimal integration and productivity of Tier 1 and Tier 2 staffing resources.

Collaborates with and provides direct key support to the Associate Registrar for Front Line Service Operations.

Works closely with the Associate Registrar/Back Operations/Data Integrity team to develop strategies to identify and minimize data intake errors on the front end.

Evaluates program effectiveness to develop and implement improved processing methods and client service. Develops and regularly creates, reviews, and makes timely updates, corrections, improvements to existing forms, web content, and correspondence.

Assists Center for International Education (CIE) Student Abroad enrollment and grading processing for an ever-growing and complex student population.

Performs timely, in-depth follow-up and analysis on reported inquiries and concerns.

Monitor and manage student employee budget.

Coordinates the processing of drop/add, withdrawals, petitions, tuition/fee refunds, student record maintenance, and research as required for current and alumni students.

Ensures area processes are completed accurately and aggressive deadlines are met.

Provides key leadership in the implementation of functions associated with PeopleSoft and student records end-user testing including update and fix maintenance cycles.

Monitors document imaging of student enrollment records for quality control.

Develops and recommends revisions to enrollment policies and procedures, particularly those dealing with the maintenance of

Similar Jobs

Social Media Manager & Live Sale Host

Enchanting Earth • Sedona, AZ • 1w ago

Management & Administrative

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/7221483 Host Live Sales: Host weekly Instagram, YouTube and TikTok Live Sales from our Sedon...

1w ago

Go to Apply

Market Manager, TS - Phoenix, AZ

Stanley Black and Decker • Flagstaff, AZ • 2w ago

Management & Administrative

Market Manager, TS - Phoenix, AZ Must reside in Phoenix, AZ, United States Make Your Mark. Shape Your Future. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relent...

2w ago

Go to Apply

Wireless Sales Manager

Acosta Group • Flagstaff, AZ • 3w ago

Management & Administrative

DESCRIPTION Drive sales through personalized wireless solutions and customer education. Premium Retail Services operates in more than 1200 Walmart Supercenter locations across North America, with a dedicated sales team o...

3w ago

Go to Apply

Sales and Events Manager - Mountain Modern Sedona

The Yarrow Group • Sedona, AZ • 4w ago

Management & Administrative

About Us Crystal Creek Hospitality is a collection of independently spirited and branded hotels focused on remarkable hospitality. We see every day as an opportunity to enrich the lives of our employees, guests, and comm...

4w ago

Go to Apply

Truck Driver - Delivery Class A

Performance Food Group • Flagstaff, AZ • 1d ago

Trucking & Construction

131859BR Job Title: Truck Driver - Delivery Class A Location: CM LasVegas, NV(2567) Job Description: We Deliver the Goods: Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purc...

1d ago

Go to Apply

Security Officer - Armed - Retail Bank

Allied Universal • Flagstaff, AZ • 1d ago

Retail & Hospitality

Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative...

1d ago

Go to Apply

Food Sales Representative (Flagstaff/Williams)

Performance Food Group • Flagstaff, AZ • 3d ago

Retail & Hospitality

131569BR Job Title: Food Sales Representative (Flagstaff/Williams) Location: Performance Arizona (1012) Job Description: Responsible for the development of independent account business, with emphasis on overall profitabi...

3d ago

Go to Apply

Busperson - Hilton Sedona Resort at Bell Rock

Hilton • Sedona, AZ • 5d ago

Retail & Hospitality

The Hilton Sedona at Bell Rock is looking for a Full Time Busperson. Come join this awesome Food and Beverage team! We are looking for someone with a positive attitude, hardworking, and willing to take initiative in dail...

5d ago

Go to Apply

Expeditor/ Cook - Hilton Sedona Resort

Hilton • Sedona, AZ • 5d ago

Retail & Hospitality

Hilton Sedona Resort is Nestled among red rock formations, features an on-site golf course, a full-service spa and spacious rooms featuring unrivaled amenities. We are looking for an Expeditor to join our team. This is a...

5d ago

Go to Apply

Research Software Engineer

Northern Arizona University • Flagstaff, AZ • 1w ago

IT & Engineering

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/7227943 r rResearch Software Engineer r rNorthern Arizona University r r Special Information...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.