Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
As the Director of Product Management, you have a unique opportunity to act as an entrepreneur within Optum Insight, taking ownership of 0 to 1 Product ideas with a focus on AI- first applications, and driving the definition, requirements, and then delivery of new AIML healthcare products such as Real Time Settlement. You will be responsible for OR contribute to the planning, execution, and delivery of a product which solves problems and delight customers using AI. You are the Voice of the Customer and work backwards from a deep understanding of customers' problems. You will drive effective product discussions and distill clear requirements from large and diverse sets of customers, vendors, engineering team builders, and Optum/UHC internal partners. You need to be data driven and familiar with a wide array of analytical techniques with experience in developing AI/ML products. You would perform or commission market research, usability studies, and create focus groups to identify best of breed benchmarks and solve customer problems.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
Champion the strategic vision for AI adoption by aligning initiatives with organizational goals to unlock value, drive competitive advantage, and ensure responsible, transparent, and impactful outcomes. Lead the ethical transformation of business processes and culture through AI integration that enhances efficiency, innovation, and decision-making
Identify and remove organizational and operational barriers to accelerate AI implementation. Effectively allocate and manage resources-including funding, talent, and technology-to support scalable and sustainable AI innovation
Customer evangelist. Gain deep understanding of customer experience, business needs, and existing internal and/or competitive products relevant to the domain. Stay connected to customer trends, needs, and pain points in healthcare. Collaborate with customer researchers to deliver customer insights that identify, and drive customer experience improvements
Develop product concepts: Identify product gaps and generate new ideas with a key focus on AI/ML; identify customer needs, pain points, use cases, trends, and related services to help build a roadmap of studies to evaluate and improve customer experience, improve market share, and drive growth
Develop product roadmaps: Translate product vision and strategy into detailed requirement documents and proto@types
Define product strategies: Identify risks and create product roadmaps for consistent messaging across teams
Lead end-to-end product lifecycle: Design and build proof of concept experiments based on common customer use cases to evaluate the end-to-end customer experience. Own the full product development lifecycle, including scoping, design, data collection and analysis, and present a comprehensive written narrative of insights and recommendations to senior leaders to drive improvements
Product delivery & execution: Responsible for working with different stakeholders across product, engineering, data science, and research to take the product from ideation to production
Collaborate with stakeholders: Work with internal stakeholders (e.g., research, clinical, marketing, software development engineers) to execute the product vision and work cross-functionally with peers/colleagues globally to support training, best practices, and shared opportunities
Manage ambiguity: Able to work in a complex, matrixed environment. Independently take steps necessary to understand complex businesses, customer needs, and technologies and across a variety of customer personas and product categories to define the product
Data driven decisions: Business analysis, including financial and data modeling - market segment analysis, business case, forecasting; continuously evaluate metrics to ensure all activities are in line with overall product strategy
Invent and simplify methodologies: Plan, design, and develop a portfolio of methodologies, tools, and systems for data collection and data analysis. Continuously innovate and improve processes to optimize efficiencies
Go To Market & Pricing: Work with different stakeholders to identify the right GTM strategy for your product. Define the pricing strategy for your product
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
5+ years of Product Management experience with managing successful product definition, product execution, market analysis, business case development, prototyping, launch, go-to-market strategy, and post-launch roadmap
5+ years of working backwards from the customer problem or opportunity identify customer needs, pain points, use cases, trends, and related services to help build a product roadmap
5+ years of experience with end-to-end product delivery, including feature delivery and tradeoffs (prioritization) and contributing to engineering & technology strategy discussions
5+ years of experience working with cross-functional teams (e.g., research, engineering, UI/UX, Program Management, etc.)
3+ years of AI/ML experience
Willing and able to travel up to 25% (more travel will be required early on in the role and then will taper off to a quarterly basis)
Preferred Qualifications:
7+ years of Product management experience
5+ years of AI/ML experience
3+ years of healthcare experience
Experience dealing with ambiguous complex products and technologies. Ability to independently take steps to define customer use cases across a variety of customer personas and product categories to produce meaningful insights
Demonstrated experience in product management or related disciplines within the Health Care domain
Demonstratable experience in product management in technology, such as provider / payer technology, cloud computing, data science, and applied machine learning
Excellent interpersonal skills with experience working with and influencing executive level leaders
High energy, self-managed, self-starter; thrives in a constantly changing, ambiguous environment
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $132,200 to $226,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
