Ready to lead with impact and thrive in change? This is a role for an adaptable change agent who thrives in a fast-paced environment, brings energy to every challenge, and embraces growth and learning. Join a team where protecting investments and championing customer success drives profitable growth and meaningful transformation. As Microsoft's Collections Manager, the mission is to safeguard AR and accelerate cash flow as a trusted advisor-championing customer obsession, building inclusive, trust-based partnerships, elevating the customer's voice in decisions, and resolving escalations with clarity-to optimize collections performance and fuel sustainable growth.
As a Finance Manager - Global Collections, you'll be safeguarding Microsoft's investments in Accounts Receivable as a trusted advisor to the business-driving profitable growth and stewarding the lifecycle of every dollar with care and clarity. You'll be accelerating cash flow and elevating collections performance by cultivating strong, inclusive partnerships, amplifying the customer's voice in decisions, and applying modern, AI-enabled solutions to resolve escalations effectively. You'll be modeling Microsoft's leadership principles-communicating with clarity, generating positive energy, and delivering results-while nurturing a collaborative, growth-mindset culture that empowers global teams. You'll be advancing compliant, secure, and ethical operations, strengthening customer relationships, and continuously improving processes to deliver world-class experiences and sustainable impact.
We're excited to offer a hybrid role that give you the best of both worlds. You'll get to collaborate in person with your teammates at our Redmond office three days a week, and enjoy the flexibility of remote work the rest of the time. If you love connecting face-to-face and also appreciate some work-from-home days, this could be a great fit for you.
Our team?culture is centered around Microsoft corporate values?and the One Microsoft approach with business partners. Our team?is?comprised?of many individuals with?diverse?backgrounds?and values?the?unique?perspectives?and thought processes?each?colleague?brings?to the table.?Our team?leans into helping?one another and is not afraid to try new things with?a growth mindset mentality.?
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Responsibilities
Responsibilities
Leadership
Communicate with clarity, foster trust, and inspire positive energy while driving impactful results.
Commit to continuous learning, including AI skill development and career growth opportunities.
Model and nurture a collaborative, inclusive culture grounded in a growth mindset.
Encourage innovation, challenge conventional thinking, and create space for learning in the flow
Prioritization
Manage collections and cash applications for an assigned portfolio with accountability and collaborative leadership.
Apply AI-driven insights to improve collections performance and achieve goals.
Make informed, responsible decisions to manage risk and support timely collections.
Address customer payment concerns with empathy and partner with the Business Engagement team for resolution.
Contribute to projects and lead initiatives focused on AI and process innovation to support business growth.
Collaborate with global vendors and suppliers, ensuring process alignment and adherence to Service Level Agreements (SLAs). Maintain consistent engagement, support escalations, and monitor
Partnership:?
Collaborate with policy owners to enhance programs and ensure compliance, while driving positive change and evolving processes to meet Treasury and customer needs.
Create exceptional customer experiences by understanding diverse needs, supporting satisfaction initiatives, and addressing queries or escalations with empathy and clarity.
Partner across Microsoft-internally and externally-to deliver inclusive, high-quality processes, reporting, and Accounts Receivable performance that supports a world-class customer experience.
Work with key teams to improve collections, resolve disputes, mitigate risk, and strengthen decision-making through collaboration and transparency.
Promote business process excellence by partnering with Treasury's Business Process Outsourcer (BPO) and BPO Manager to achieve agreed performance metrics and deliver impactful results.
Support Audit, Tax, and Trade teams by ensuring timely and accurate documentation for compliance requirements, including Sarbanes-Oxley Act standards.
Security:
Promote understanding and adherence to Microsoft policies while fostering accountability and shared responsibility across all partners.
Build a culture of compliance through transparent actions and informed decisions that instill trust, advocate for best practices, and embrace new developments.
Uphold and champion Microsoft's privacy, security, and ethical standards to ensure integrity and protect customer and organizational interests.
Other:
Embody our culture and values
Qualifications
Required/minimum qualifications
Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field OR Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 2+ years experience in financial analysis, accounting, controllership, finance, or related field OR equivalent experience.
2+ years work experience with proficiency in Microsoft Excel, including advanced functions (e.g., formulas, pivot tables, and data analysis) and demonstrated ability to perform accurate financial calculations.
Additional or preferred qualifications
Masters Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 3+ years of post-graduate financial analysis, accounting, controllership or finance work experience OR Bachelor's degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 5+ years of post-graduate financial analysis, accounting, controllership or finance work experience OR equivalent experience.
1+ years of experience influencing stakeholders and driving decisions under tight deadlines while maintaining compliance standards; demonstrated by meeting delivery timelines and positive stakeholder satisfaction ratings.
1+ years of experience contributing to and performing successfully in a multicultural team environment
Financial Analysis IC3 - The typical base pay range for this role across the U.S. is USD $76,800 - $151,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $100,800 - $168,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until November 13th, 2025 .
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .
