Company description
Hi there! We're Razorfish. We've been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What's different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at razorfish.com.
Overview
We're looking for a strategic and passionate Account Director to lead social media efforts for an auto client. This role is critical in guiding the day-to-day client relationship, driving content excellence, and ensuring seamless coordination across teams to deliver bold, data-driven social strategies and content. The core role of our Social Client Service team is to spearhead the execution of brand directives -- including Tier 1 social media campaigns, vehicle reveals/launches, and always-on organic social media support -- and closely collaborate with other cross-functional teams. Working on social media is exciting, fast-paced, and always-evolving, so we are looking for individuals who are passionate about social and/or automotive and can jump in to make an immediate impact on our day-to-day client work.
Responsibilities
Client Partnership & Strategy
Serve as a primary point of contact for the client's social media initiatives across the auto client's brands
Lead day-to-day communications through meeting scheduling, feedback trackers, meeting notes, status documents, QA and other topics under account leadership
Review all deliverables for brand & strategic alignment, through all rounds of client feedback
Translate brand goals and business objectives into smart campaign specific strategies
Collaborate with the Strategy, Creative, and Media teams to ensure cohesive, audience-first campaigns
Proactively identify opportunities for growth, innovation, and improvement across social touchpoints
Responsible for preparing and responding to day-to-day client and executive communications/responses on behalf of internal team
Manage smaller day to day client escalations. Ensures exceptional delivery of tactics to form/reinforce client rapport (e.g. partner with Delivery, team follow through, reports, meetings, timelines)
Project & Team Oversight
Manage all social workstreams with clarity, efficiency, and accountability
Oversee timelines, approvals, and deliverables across campaigns and evergreen content
Mentor and lead junior account team members, promoting growth and team excellence
Serve as the connective tissue across strategy, creative, paid media, production, analytics, and community management
Production, Content & Performance Stewardship
Partner with producers and creative teams to ensure content meets brand standards, production timelines, and budget requirements
Ensure content is optimized for platform specifications and usage across paid, organic, and owned channels
Anticipate and troubleshoot production challenges, maintaining agility in a fast-paced environment
Ensure high-quality, on-brand content is delivered for each vehicle nameplate
Partner with analytics and media teams to review performance and optimize future efforts
Provide regular reporting insights to clients, distilling social KPIs into actionable recommendations
Collaboration & Integration
Foster strong relationships with internal and external partners, including media, production and global teams
Help guide social activations that integrate with broader brand campaigns and product launches
Qualifications
5-8 years of account management experience in an agency setting (automotive experience a plus)
Proven expertise in managing social media programs for large-scale brands
Exceptional client service skills with a calm, solutions-oriented mindset
Strong understanding of social platform best practices, trends, and analytics (Meta, X, TikTok, YouTube, LinkedIn)
Adept at juggling multiple complex projects with meticulous attention to detail
Confident communicator who can lead presentations and cross-functional meetings
Team player with a collaborative spirit and entrepreneurial energy
Familiarity with asset specs, usage rights, and versioning across social platforms
Additional information
The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:
Paid Family Care for parents and caregivers for 12 weeks or more
Monetary assistance and support for Adoption, Surrogacy and Fertility
Monetary assistance and support for pet adoption
Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
Tuition Assistance
Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
Matching Gifts programs
Flexible working arrangements
'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
Business Resource Groups that support multiple affinities and alliances
The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.
Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.
If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com.
All your information will be kept confidential according to EEO guidelines.
Compensation Range: $(73,910-101,200) Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be (11/15/2025).
