Job Summary:
The Aftersales Operations Lead is responsible for overseeing all post-sale activities related to warranty operations. This role ensures the delivery of a seamless aftersales experience, drives profitability through service and parts operations, and enhances customer satisfaction and retention. The ideal candidate will bring strong leadership, operational expertise, and a customer-centric mindset to optimize workshop productivity, inventory management, and service delivery.
Key Responsibilities:
Operational Management
Oversee daily operations of the Warranty Contact Center.
Monitor and manage KPIs (e.g., Claims Backlog, Call Center Performance, Pre-Authorization program).
Customer Experience & Retention
Drive initiatives to improve Dealer experience and ensure exceptional service delivery.
Address dealer complaints or escalations and ensure timely resolution.
Financial Management
Prepare and manage aftersales budgets and forecasts.
Identify opportunities to drive revenue growth through upselling services, accessories, and maintenance packages.
Control operational costs and maximize departmental profitability.
Team Leadership
Lead, train, and develop aftersales teams including Warranty Adjudication Team, Dealer Call Center and Pre-Authorization departments)
Promote a culture of accountability, teamwork, and continuous improvement.
Compliance & Quality Assurance
Ensure adherence to OEM (Original Equipment Manufacturer) guidelines, warranty policies, and regulatory requirements.
Implement and maintain service quality standards and health & safety regulations.
Reporting & Analysis
Use data insights to inform operational decisions and improve service delivery.
Basic Qualifications
Minimum 2 years experience managing people
Minimum 2 years experience in claims or insurance operations
Preferred Qualifications
Bachelor's Degree in Business
E xperience within an agriculture/construction dealership as a service writer or warranty administrator.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
The application window for this job will remain open until at least 11/03/2025. However, if this date has passed and this role is still posted, please note we are still accepting applications.
Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards)
Role Location Annual Salary Range
California $63,800 to $154,800
Cleveland $59,100 to $123,800
Colorado $63,800 to $133,700
District of Columbia $68,000 to $142,400
Illinois $59,100 to $133,700
Maryland $63,800 to $133,700
Massachusetts $63,800 to $142,400
Minnesota $63,800 to $133,700
New York/New Jersey $59,100 to $154,800
Washington $68,000 to $142,400
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences.?All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.?Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the?Accenture Equal Opportunity Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document-3/Accenture-Equal-Employment-Opportunity-Statement.pdf#zoom=50)
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
