Customer Service

ASC Engineered Solutions • Burlington, IL • 11h ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13067641\ Position Title: Customer Service\ Department: Sales\ Employment Type Full Time\ Location: Burlington, ON CA - Distribution Center\ Workplace Type: Hybrid\ Reporting To: Joshua Demerling\ Compensation: \$23.00 - \$25.00 / hour\ \ \

Customer Service

ASC is looking for a Customer Service Representative who will ensure client satisfaction while working in cooperation with outside sales to grow existing customers. They will effectively manage their resources, and work within the policies and procedures of the company.

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How You Will Help

Respond promptly and professionally to customer inquiries via phone,

email, and live chat with a drive toward first-contact resolution.

Assist customers with product and service-related questions,

technical issues, and account management.

Resolve customer complaints and concerns with patience, empathy, and

efficiency. Process RMAs, credits, and debits in the company portal/CRM.

Collaborate cross-functionally to address customer needs and

escalate complex issues when necessary.

Process RFQs from customers and outside sales with great accuracy,

efficiency, and timeliness in the companys ERP platform

Identify opportunities for process improvements to enhance the

overall customer experience.

Stay up to date on product/service offerings policies, and

procedures.

Accurately document customer interactions and transactions in ASCs

CRM system.

Build credibility and trust with assigned customer base while

influencing buying decisions and customer-focused solutions.

Monitor KPIs in the PowerBi Dashboards to ensure best-in-class

service.

Other duties as assigned

What You Will Bring

Bachelor\'s degree or equivalent work experience in a B2B Customer

Service role.

Bilingual - Spanish & English - Preferred

Excellent communication skills (verbal and written) with ability to

handle conflict resolution.

Strong problem-solving abilities with a customer-focused mindset.

Ability to remain calm and composed under pressure.

Proficiency working in a ERP. CRM experience is a plus.

Flexibility to work in a fast-paced environment and adapt to

changing priorities.

About ASC Engineered Solutions

Following the 2019 merger of Anvil International and Smith-Cooper International, the unified company relaunched in March 2021 as ASC Engineered Solutions. Under a single name and logo, ASC Engineered Solutions continues our focus on improving the customer experience every day and striving to deliver service excellence.\ \ The evolved ASC Engineered Solutions brand reinforces a focus on what matters most to customers: quality. As a solutions provider, this quality is reflected in our precision-engineered products, support and knowledge. Our organization is a dependable strategic partner focused on its customers success.

\ \ \ \ Equal employment opportunity, including veterans and individuals with disabilities.\ \

PI279146822

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