Banking Customer Support (Remote)

Cognizant • Saint Paul, MN • 7h ago

Banking Customer Support Representative (Remote)

Are you passionate about delivering exceptional customer experiences in the financial sector? We are looking for Banking Customer Support Representatives who excel in clear, professional communication and possess a solid understanding of banking processes and account services . In this role, you will guide clients, including high-value and elderly customers-through banking procedures with patience, accuracy, and empathy. Your ability to explain financial concepts clearly and troubleshooting basic issues will ensure a seamless experience for every client interaction.

As a Banking Customer Support Representative, you will serve as the first point of contact for internal branch staff and external clients. Your primary responsibility is to provide exceptional service , resolve inquiries promptly, and educate clients on account features and digital tools. This role requires strong communication skills , attention to detail, and the ability to work efficiently in a fast-paced environment while maintaining professionalism and compliance

Location: Remote (Eastern Standard Time Zone)

Start Dates:

December 1, 2025

January 5, 2026

Training Schedule:

Duration: 3 weeks training + 2 weeks nesting

Hours: Monday to Friday, 9:00 AM - 5:30 PM EST

Work Schedule:

Must be available to work weekends

Hours of operation: 8:00 AM - 11:00 PM EST

Flexible shifts within this time frame

Rest Days: Always back-to-back

Background Requirements:

Comprehensive background check, including personal financial review and standard checks

Key Responsibilities:

Answer inbound calls from customers

Delivering outstanding customer service by resolving inquiries promptly and professionally

Educate clients on account services, features, and digital capabilities

Guide clients through banking procedures with patience and clear communication

Troubleshoot basic banking issues (card activation, account reset)

Maintain detailed records and follow up on client requests

Adapt to a fast-paced environment with changing priorities

Required Skills & Qualifications:

Customer Service Expertise: Strong verbal and written communication skills

Banking Knowledge: Familiarity with financial products and account services

Technical Skills: Proficiency in Microsoft Office Suite; familiarity with Citrix, Active Directory, or similar tools is a plus

Problem-Solving: Ability to troubleshoot basic computer issues and assist clients with navigation

Experience:

Call center experience preferred

Banking or financial services experience highly desired

Personal Attributes:

Patient and empathetic, especially when assisting elderly clients

Customer-centric mindset with strong follow-up skills

High School Diploma

Salary and Other Compensation :

The hourly rate for this position is $19.00 per hour. Applications will be accepted until 11/21/2025,

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Similar Jobs

Senior Financial Analyst

U.S. Bank • Minneapolis, MN • 7h ago

Finance, Accounting & Banking

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it tak...

7h ago

Go to Apply

Digital Finance, Sales Leader

KPMG LLP • Minneapolis, MN • 22h ago

Finance, Accounting & Banking

The KPMG Advisory practice is currently our fastest growing practice. We are seeing tremendous client demand, and looking forward we do not anticipate that slowing down. In this ever-changing market environment, our prof...

22h ago

Go to Apply

Accountant (onsite/hybrid)

Compliance - AgrilBank, FCB • Saint Paul, MN • 1d ago

Finance, Accounting & Banking

Accountant (onsite/hybrid) Location Notice: AgriBank is currently headquartered in downtown St. Paul. Please be aware that we will be relocating to Richfield, MN in August 2026. Position Overview: The Accountant provides...

1d ago

Go to Apply

Sales Executive, Tax

Thomson Reuters Holdings Inc. • Eagan, MN • 1d ago

Finance, Accounting & Banking

Sales Executive, Tax Workflow About the Role The Sales Executive within our Tax & Accounting Professionals Tax Workflow segment is tasked with both retaining and expanding the existing client portfolio while also acq...

1d ago

Go to Apply

Sales Executive, Audit

Thomson Reuters Holdings Inc. • Eagan, MN • 1d ago

Finance, Accounting & Banking

Sales Executive, Audit Workflow About the Role The Sales Executive within our Tax & Accounting Professionals Audit Workflow segment is tasked with both retaining and expanding the existing client portfolio while also...

1d ago

Go to Apply

Treasury Management Alst

Old National Bank • Saint Louis Park, MN • 1d ago

Finance, Accounting & Banking

1d ago

Go to Apply

Commercial Underwriter Credit Center C&I

Old National Bank • Saint Louis Park, MN • 1d ago

Finance, Accounting & Banking

Commercial Underwriter Credit Center C&I Job Locations US-MN-St Louis Park Category/Function Lending/Commercial/Consumer/Credit Position Type Regular Full-Time Requisition ID 2025-18053 Workplace Type On Site Overvie...

1d ago

Go to Apply

Security Officer - Bank

Allied Universal • Saint Paul, MN • 1d ago

Finance, Accounting & Banking

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

1d ago

Go to Apply

Security Officer - Bank

Allied Universal • Bloomington, MN • 1d ago

Finance, Accounting & Banking

1d ago

Go to Apply

Security Officer - Bank

Allied Universal • Minneapolis, MN • 1d ago

Finance, Accounting & Banking

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.