Job Description
Oracle's West Coast Hardware Development organization is seeking an experienced Senior Hardware Sustaining Engineer to join our collaborative teams in Santa Clara, California. In this role, you'll play a crucial part in supporting Oracle's cutting-edge Cloud, AI, and database platforms by expertly diagnosing, resolving, and preventing hardware issues in our large-scale production and deployed systems.
As part of a focused and agile team within Oracle, you'll work alongside other technical experts in Validation, Power, Electrical, Signal Integrity, Mechanical, Diagnostics, BIOS, and OS. You'll leverage their expertise to drive root cause analysis and implement corrective actions, ensuring the highest standards of system reliability and customer satisfaction. Additionally, your expertise will be vital in qualifying new and alternative components, thereby supporting supply chain agility and maintaining seamless product continuity amid our rapidly growing cloud hardware environment.
Our organization oversees the full lifecycle from architecture and design to development, testing, and maintenance of Oracle servers built on the latest high-end, server-grade merchant silicon. These robust systems serve as the building blocks for some of Oracle's market-leading and growing Cloud Artificial Intelligence Systems & Appliances.
Responsibilities
Responsibilities displayed in the job posting
Lead root cause analysis and resolution of hardware issues across manufacturing and large-scale cloud environments.
Develop and implement corrective and preventive actions to address field and production hardware failures.
Manage component lifecycle, including qualification, change management, and end-of-life planning.
Validate new and second-source component qualifications to support resilient supply chains.
Collaborate with engineering, manufacturing, support teams and component vendors on debugging activities for failure debugging.
Analyze failure trends, generate detailed technical reports, and present findings to cross-functional teams and management.
Support design enhancements and provide feedback to improve hardware reliability and serviceability.
Assist in maintaining and upgrading specialized lab equipment and high-end development platforms.
Document best practices and lessons learned to drive continuous improvement.
Skills:
Bachelor's or Master's degree in Electrical Engineering, Computer Engineering, or related field.
10+ years of relevant experience in hardware sustaining, validation, or development.
Experience with cloud server hardware, CPU/GPU computer architecture and common computer protocols such as PCIe, I2C, SPI, UART, JTAG, and NVME
Proven track record in root cause analysis, corrective action implementation, and field failure reduction
Expert knowledge of measurement techniques and use of lab equipment such as oscilloscopes, multi-meters, signal analyzers.
Experience with component/second source qualifications
Broad knowledge of Linux tools and common scripting languages
Strong analytical, diagnostic, and problem-solving skills
Excellent verbal and written communication skills
Proven ability to work effectively in a team environment
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $97,500 to $199,500 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4
About Us
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
