Aging Case Aide 2 (Local Government) - Luzerne-Wyoming County Area Agency on Aging
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Aging Case Aide 2 (Local Government) - Luzerne-Wyoming County Area Agency on Aging
Salary
$33,461.71 Annually
Location
Luzerne County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CS-2025-35408-L0609
Department
Local Government
Division
AN Luzerne-Wyoming Co Aaa
Opening Date
10/23/2025
Closing Date
11/5/2025 11:59 PM Eastern
Job Code
L0609
Position Number
80000826
Union
Teamsters
Bargaining Unit
LG
Pay Group
LG
Bureau / Division Code
88101140
Bureau / Division
AN Luzerne-Wyoming County Area Agency on Aging
Worksite Address
111 N. Pennsylvania Avenue
City
Wilkes-Barre, Pennsylvania
Zip Code
18702
Contact Name
Megan Stone
Contact Phone
272.808.2829
Contact Email
megan.stone.ohs@luzernecounty.org
Description
Benefits
Questions
THE POSITION
Take the next step in your career with an agency that provides valuable services to older adults. Luzerne-Wyoming County Area Agency on Aging (AAA) is seeking a compassionate Aging Case Aide 2 to support the Social Services Department staff, including the Care Management Unit, the Intake/Assessment Unit, and the Protective Services Unit. Advance your career while providing valuable services to the residents of Luzerne-Wyoming County. Make a difference with our team!
DESCRIPTION OF WORK
As the Aging Case Aide 2, the majority of your work will be with the Intake/Assessment Unit covering Luzerne and Wyoming Counties. In this role, it is essential you maintain on-going proficiency in the use of the statewide Department of Aging databases known as Well-Sky and PIA. Work includes contacting consumers by telephone, assisting in the screening of referrals for Assessment, and referring consumer information to the appropriate department. You will have the opportunity to field all incoming telephone calls from consumers who have questions about Aging Programs such as Needs Assessments, Functional Eligibility Determinations, home modifications, OPTIONS, or other programs. You can expect to complete request for assistance forms for consumers who come into the agency as walk-ins and conduct home visits in the community to those consumers who require assistance in gathering financial documentation or other application information.
Work Schedule and Additional Information:
Full-time employment
Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with 30-minute lunch.
Telework: You will not have the option to telework in this position.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year as an Aging Case Aide 1;or
Two years of public contact work, including one year in a human services program;or
Any equivalent combination of experience and training.
Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
Hiring preference for this vacancy may be given to candidates who live within Luzerne-Wyoming County. If no eligible candidates who live within Luzerne-Wyoming County apply for this position, candidates who reside in other counties may be considered.
You must be able to perform essential job functions.
Legal Requirements:
A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.htmland click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.
01
The Commonwealth of Pennsylvania legislatively allows the Department of Aging and Area Agencies on Aging to provide preference to candidates who are 60 years of age or older. Are you 60 years of age or older?
Yes
No
02
How many years of full-time public contact experience do you possess?
2 years or more
1 but less than 2 years
Less than 1 year
None
03
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
04
Do you possess one or more years of full-time public contact experience in a human services program?
Yes
No
05
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
06
How much college coursework have you completed?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
60 credits or more
30 but less than 60 credits
Less than 30 credits
None
07
If you claimed completion of any amount of college coursework in the above question, have you also completed coursework in the behavioral sciences?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
Yes
No
08
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
09
WORK BEHAVIOR 1 - INFORMATION AND REFERRAL
Assists with providing senior center participants and family members with reference information regarding services, programs, and community resources targeted to audiences 60 years of age or older to aid them in making informed choices/decisions regarding their needs. Refers individuals to other agencies, programs, or service providers as needed.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience providing information regarding human services or community resources targeted to audiences 60 years of age or older and referring individuals to other agencies, programs, or service providers as needed.
B. I have experience providing information regarding human services or community resources in any program area and referring individuals to other agencies, programs, or service providers as needed.
c. I have NO experience related to this work behavior.
10
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name of the employer(s) where you gained this experience
The @type(s) of information provided and whether or not it was targeted to individuals aged 60 or older
The duties you performed
Your level of responsibility
11
WORK BEHAVIOR 2 - ASSIST PARTICIPANTS
Assists participants in applying for and accessing human services support options. This includes analyzing benefit options, determining their eligibility for benefits, and assisting with the completion of forms/applications (such as Programs of All-Inclusive Care for the Elderly; Medicare/Medicare Part D; Property, Tax and Rent Rebates; Low Income Home Energy Assistance Program, etc.).
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience assisting participants 60 years of age or older and their families. My duties included analyzing benefit options, assisting them in determining eligibility for benefits, AND assisting with the completion of forms/applications.
B. I have experience assisting participants in any human service program area. My duties included analyzing benefit options OR assisting them with determining their eligibility for benefits. I also assisted with the completion of forms/applications.
C. I have experience assisting participants in any human service program area. My duties included assisting them with the completion of forms/applications.
D. I have NO experience related to this work behavior.
12
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name of the employer(s) where you gained this experience
Whether or not the individuals you assisted were age 60 or older
The duties you performed
Your level of responsibility
13
WORK BEHAVIOR 3 - MAINTAIN ONGOING CASE DOCUMENTATION
Maintains ongoing case documentation (electronic and paper files) of all contacts and referrals made, information provided, work completed, and case status.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience maintaining ongoing case documentation of all contacts and referrals made, information provided, work completed, AND case status. I utilized Social Assistance Management Software (SAMS) for my electronic case documentation.
B. I have experience maintaining ongoing case documentation which included at least ONE of the following @types of documentation: contacts and referrals made, information provided, work completed, OR case status. I utilized Social Assistance Management Software (SAMS) for my electronic case documentation.
C. I have experience maintaining ongoing case documentation of contacts and referrals made, information provided, work completed, OR case status. I utilized other @types of computer systems for my electronic case documentation.
D. I have NO experience related to this work behavior.
14
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name of the employer(s) where you gained this experience
The @type(s) of documentation you documented/maintained, and @type(s) of software used for electronic documentation
The duties you performed
Your level of responsibility
15
WORK BEHAVIOR 4 - SERVE MEALS/FOOD SAFETY
Assists volunteers and other staff with serving meals to the senior center participants using proper food processing and handling techniques and practices, cleanliness, and relevant rules and regulations dealing with food sanitation.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience serving meals and using proper food processing and handling techniques and practices, cleanliness, and rules and regulations dealing with food sanitation. This experience was gained within a senior center.
B. I have experience serving meals and using proper food processing and handling techniques and practices, cleanliness, and rules and regulations dealing with food sanitation. This experience was gained in facilities other than senior centers.
C. I have NO experience related to this work behavior.
16
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name of the employer(s) where you gained this experience
The @type(s) of facilities you performed this work
The duties you performed
Your level of responsibility
17
WORK BEHAVIOR 5 - PLAN AND CONDUCT ACTIVITIES
Plans, conducts, and encourages participation in senior center activities such as arts and crafts, bingo and other games, exercise, theme parties, and annual picnics.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience planning, conducting, and encouraging participation in ALL of the following activities in a human service, education, or community-based setting: 1) arts and crafts, 2) bingo and other games, 3) exercise, 4) theme parties, and 5) picnics.
B. I have experience planning, conducting, and encouraging participation in at least ONE of the following activities in a human service, education, or community-based setting: 1) arts and crafts, 2) bingo and other games, 3) exercise, 4) theme parties, or 5) picnics.
C. I have experience encouraging participation of activities in a human service, education, or community-based setting; however, I have not planned or conducted any of the activities.
D. I have NO experience related to this work behavior.
18
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name of the employer(s) where you gained this experience
The @type(s) of activities you planned, conducted, and/or encouraged participation in (arts and crafts, bingo and other games, exercise, theme parties, picnics, etc.)
The duties you performed
Your level of responsibility
Required Question
Employer
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov
