Account Supervisor, Loyalty Program Strategy

Publicis Groupe • United States, United States • 1w ago

Company description

A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people.

Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever-changing landscape and the need for fluid thinking is just part of our problem-solving nature. Which means we're untethered from any specific medium or method-we go where ideas will work best.

We are an expanding network with more than 5,000 employees, with agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3Share, and the Publicis Commerce Exchange.

Overview

A Loyalty Program Strategist/Account Supervisor supports the management and execution of a company's customer loyalty program by coordinating campaigns, managing program operations, analyzing data, resolving customer inquiries, and collaborating with internal teams to enhance customer retention and engagement. Key responsibilities include managing daily program activities, assisting with campaign setup, and reporting on key performance indicators (KPIs) to drive program success.

Responsibilities

Program Operations: Assist in the day-to-day management of the loyalty program, including setting up and troubleshooting campaigns.

Campaign Coordination: Help develop and execute targeted loyalty campaigns and promotions to increase member engagement and retention.

Data Analysis: Analyze loyalty program data to identify trends, opportunities for improvement, and key performance indicators (KPIs).

Customer Engagement: Respond to member inquiries and issues, ensuring a positive customer experience.

Cross-Functional Collaboration: Work with marketing, sales, customer service, and other teams to ensure alignment and consistent delivery of loyalty initiatives.

Program Improvement: Recommend and implement program enhancements based on customer feedback, performance data, and competitive analysis.

Reporting: Monitor and report on the performance of the loyalty program to stakeholders.

Qualifications

Education: A bachelor's degree in marketing, Business Administration, or a related field.

Experience: Prior experience in customer loyalty, CRM, or related marketing roles is beneficial.

Technical Skills: Familiarity with Asana, Tableau, Excel, CRM platforms and loyalty program software is often a plus.

Customer Service: Strong customer service and relationship-building abilities are essential for fostering loyalty and satisfaction.

Organizational Skills: Excellent organizational, planning, and communication skills are needed to manage multiple tasks and collaborate effectively.

Analytical Skills: The ability to analyze data and identify actionable insights is important for program optimization.

Additional information

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

Paid Family Care for parents and caregivers for 12 weeks or more

Monetary assistance and support for Adoption, Surrogacy and Fertility

Monetary assistance and support for pet adoption

Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance

Tuition Assistance

Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more

Matching Gifts programs

Flexible working arrangements

'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)

Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Publicis Digital Experience is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com.

All your information will be kept confidential according to EEO guidelines.

Compensation Range:$73,910 - $116,380 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 12/1/25.

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