Consumer Banker I (Hoopeston) - R8517-2567

First Financial Bank • Hoopeston, IL • 2d ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13055091 We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written!

If you are interested and qualified for this role, we invite you to apply.

The Consumer Banker will work with existing FFB clients and prospect for new FFB clients to deepen client relationships by both booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management.

Essential Functions/Responsibilities

Perform necessary functions necessary to open accounts, perform

maintenance.

Run a Teller drawer as deemed necessary by management

Support client engagement through active calling, client

conversations, and follow up.

Daily activities that align with The First Financial Bank Experience

(FFB Experience), including but not limited to:

Partner with appropriate internal constituencies to bring

appropriate level of expertise to the client whether it is service or solution related

Ensure client follow up calls are conducted in the proper time

frame.

Maintain all operational and risk management standards

Other duties as assigned to assist clients transact business within

the branch, drive-thru, by phone and email.

Model the way for peers and coworkers aligned with First Financials

Mission and Values.

The CB is responsible for adherence to all compliance and regulatory

procedures.

Client Experience.

Function as client\'s personal trusted advisor by adding value and

building deep client relationships by utilizing the First Client Conversation Model.

Participate and lead in the First Financial Bank Experience by being

active in site center huddles and meetings to support sales and service activities.

Consistently meet or exceed sales, service and referral goals as set

by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs.

Provide digital assistance and service for clients establishing or

in need of support in utilizing the bank\'s online offering.

Stay informed and up to date on all bank products, processes and

procedures and procedures; especially those that are most complex.

Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job

2-3 years client service experience in a retail environment.

2-3 years sales and service experience with previous success in

achieving sales and service goals in retail environment.

High school diploma or general education degree (GED) is required.

Associate\'s degree and/or equivalent work experience in sales is

preferred.

Possesses strong sales skills.

Preferred Knowledge and Skills

Associate\'s degree and/or equivalent work experience in sales is

preferred.

Level of Complexity and Scope

Ability to serve a wide variety of client needs according to bank

policy and procedures.

Degree of Independence and Decision-Making

Required Supervisory Responsibilities

None

Physical Requirements

Occasionally lifts and carries up to 20 lbs.

Frequently lifts and carries up to 10 lbs.

Frequently sits, stands, walks and drives

Compliance Statement

The associate is responsible for meeting all compliance requirements

imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activityreporting requirements, as well as all other lending and deposit compliance requirements.

Development and Training

Client Conversation Workshop

Transaction Processing & Regulatory Understanding

Consumer Banking Certification: Business Management Tool

Consumer Deposit Certification: Regulatory, Risk, Legal & Fraud

Consumer Lending Certification: Loan Application and Communication

Consumer Lending Certification: Regulatory, Risk, Legal & Fraud

Pay Range

\$18.00-\$20.19/hour

Benefits

We have relevant, thoughtful benefits and programs that support every aspect of our associates\' holistic wellbeing. Please review our Benefits Guide.

Incentive Eligibility

All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions.

It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy

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