This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13806161

The Role

The Member Service Specialist serves in the Field Operations Department and reports directly to a Regional Manager located in one of the regional offices. This role is the Office Champion and is responsible for handling front-office duties and serves as the primary prospect and member-facing role at the branch. The Member Service Specialist interfaces with members on a regular basis to address inquiries, resolve issues, maintain accounts, and provides assistance on a wide range of credit and administrative tasks. Additionally, this position plays a key role in regional office operations by managing day-to-day administrative duties and coordinating internal and external member related events.

What You Will Contribute

Serve as the day-to-day point of contact for members and prospects

by responding to inquiries, assisting walk-ins and phone calls, and directing requests to appropriate staff

Support prospecting and relationship management activities by

maintaining accurate member and prospect data, generating mailing lists, and identifying opportunities for cross-selling products and services

Monitor loan portfolio activity by tracking delinquency, UCC

filings, paid loans, real estate taxes, and other reporting to support ongoing loan performance

Maintain loan accounts by processing receipts and disbursements,

monitoring reports, coordinating electronic funds transfers, and ensuring transaction accuracy

Support regional office operations by coordinating meetings and

events, managing office administration tasks, tracking budgets and invoices, and maintaining office resources

Assist with member and community events by supporting marketing

initiatives, coordinating outreach and notifications, and maintaining promotional materials

Participate in training, projects, and committee work while

protecting the confidentiality, security, and integrity of Association systems and data

What We Are Looking For

Required Skills

Strong organizational, multitasking, and problem-solving skills

Ability to communicate clearly and effectively with members,

prospects, and coworkers

General knowledge of accounting principles and credit processing

procedures

Ability to build positive working relationships and deliver

excellent service

Comfort using technology and systems to improve efficiency and

accuracy

Minimum Qualifications

High school diploma and 3 years of related work experience, or

equivalent education, experience, and skillset sufficient to perform the essential functions of the role

Farm Credit Illinois

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