Customer Service Representative

Enviri Corporation • Pomona, CA • 7h ago

Put your great attention to detail to work as Customer Service Representative with a growing leader in environmental and regulated waste management solutions!

Working as part of a dedicated team of customer experience, sales, and compliance professionals, you'll take ownership by working internally to coordinate their waste disposal needs in accordance with their service agreements. You'll serve as part of the customer experience team providing support to Clients, internal Operations, Finance, Logistics and field staff to ensure a high level of customer satisfaction.

Primary Responsibilities (Essential Functions):

· Responsible for managing and identifying customers' needs while responding to a high volume of communication via email and telephone while navigating multiple systems to take appropriate action for resolution.

· Actively manage multiple customers assigned to the team member's roster including communications and logistical activities; prepare and review orders for accuracy per client contract, including accurate pricing and order review for invoicing.

· Partner with Sales team to increase revenue growth of assigned account roster, including performing various sales-related activities to support account roster.

· Coordinate with cross functional teams to assign tasks to the correct departments.

· Maintain thorough and updated customer records.

· Prepare client profiles by gathering information and assign codes using basic knowledge of MSDS and hazardous waste coding and disposal requirements.

· Responsible for all case management tied to the team member's assigned accounts.

· Conduct research and work cross functionally to resolve or escalate problems.

· Regularly review, analyze, and prepare reports on the status of customers' orders.

· Conduct proactive calls to ensure ongoing communication with existing customers.

· Regular contact with all levels of interdepartmental personnel, including billing, collections, sales, drivers, transportation facilities, and information services.

· Perform other reasonably related tasks as assigned by management.

Basic Required Qualifications:

· Bachelor's degree OR High School diploma/GED coupled with a minimum 2 years of experience in customer service role.

· Experience with Microsoft Office software (Word, Excel, PowerPoint, and Outlook).

· Strong level of Customer Service acumen.

· Experience using a CRM system or web-based programs, proprietary online applications; preferably Salesforce.

· Highly developed verbal and written communication skills in English; ability to maintain a high level of accuracy in details; and strong phone contact handling skills and active listening

· Ability to manage several tasks simultaneously and meet deadlines.

Preferred Qualifications:

· Work experience with waste characterization, waste handling logistics, and profiling, demonstrating familiarity with EPA/RCRA, and DOT regulations.

· Knowledge of Salesforce, Ariba, or Oracle systems.

· Experience administering and reviewing service contracts.

· Ability to lead account-specific projects.

· Bachelor's degree in chemistry, environmental studies or biology.

Physical and Mental Demands

· Must be able to regularly access and use general office equipment including phones, computers, copiers, etc.

· Must be able to work in a busy, often distracting work environment that is generally climate controlled.

· Must be able to lift up to 20 pounds unassisted on an occasional basis.

· Must be able to sit for long periods of time.

· Must be able to stand or walk for long periods of time.

Clean Earth offers competitive benefits, including health, dental and vision insurance, life insurance and disability plans, as well as a 401k with company matching.

Together, we work hard, we succeed through industry know-how, safety, and sustainable growth, and we recognize a job well done. Knowledge is power and at Clean Earth, we support the continuing education and training of each team member. Every team member is encouraged to learn and grow with the company through various educational channels that are well-suited for their career path at Clean Earth.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If you have a difficulty applying for any job posted on Enviri Clean Earth's website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free (833) 209-2659 and leave your name, phone number, city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. This line is dedicated to disability applications only. No other inquiries will receive a response.

Similar Jobs

Commercial Electrical Estimating Manager- Direct

Aerotek • Rancho Cucamonga, CA • 3h ago

Management & Administrative

Job Title: Commercial Electrical Estimating Manager Job Description We are seeking an experienced Commercial Electrical Estimating Manager to join our team. The ideal candidate will combine proven leadership in estimatin...

3h ago

Go to Apply

3rd Shift Inventory Clerk

Aerotek • Eastvale, CA • 6h ago

Management & Administrative

Job Title: Inventory Clerk Job Summary: The Inventory Clerk is responsible for maintaining accurate inventory records of maintenance supplies, tools, and equipment. This role ensures that all materials required for maint...

6h ago

Go to Apply

Customer Service Representative

Kelly Services • Brea, CA • 7h ago

Management & Administrative

Customer Service Representative | Brea, CA Join a leading medical device company and make an impact every day! Finding a job that fits your lifestyle isn't always easy - that's where Kelly® comes in. We're hiring a Custo...

7h ago

Go to Apply

Customer Service Representative

Prime Healthcare • Ontario, CA • 7h ago

Management & Administrative

Overview Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 51 hospitals and has more than 360 outpatient locations in 14 states providing more than 2.5 mil...

7h ago

Go to Apply

Administrative Assistant

Robert Half • Azusa, CA • 10h ago

Management & Administrative

Description We are looking for a detail-oriented Administrative Assistant to support daily operations within a dynamic non-profit organization in Azusa, California. This Contract-to-permanent position offers a great oppo...

10h ago

Go to Apply

Call Center Staff

Prime Healthcare • Garden Grove, CA • 10h ago

Management & Administrative

Overview Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community! Garden Grove Hospital Medical Center, a member of Prime Healthcare, offers incredible oppo...

10h ago

Go to Apply

Provider Relationship Account Manager

Elevance Health • Cerritos, CA • 12h ago

Management & Administrative

Provider Relationship Account Manager A proud member of the Elevance Health family of companies, Carelon Behavioral Health , formerly Beacon Health Options, offers superior clinical mental health and substance use disord...

12h ago

Go to Apply

(USA) Area Manager - Quality Assurance/Systems

Walmart • Chino, CA • 17h ago

Management & Administrative

Position Summary... What you'll do... Communicate with or to individuals or groups verbally andor in writing eg customers suppliers associatesImplement the business plan for area of responsibility by communicating goals...

17h ago

Go to Apply

(USA) Co-Manager High Volume

Walmart • Riverside, CA • 17h ago

Management & Administrative

Position Summary... What you'll do... Assists in providing supervision and development opportunities for members of management and hourly Associates in the Facility by monitoring thehiring training and mentoring of assoc...

17h ago

Go to Apply

Commercial Sales Manager

AutoZone, Inc. • Fontana, CA • 18h ago

Management & Administrative

Job Description The Commercial Sales Team at AutoZone plays a pivotal role in driving growth across our professional customer base. Focused on delivering quality parts, reliable service, and dedicated support, this team...

18h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.