Local Consumer Advocate

United Way of Greater Plymouth County • Brockton, MA • 1d ago

Work Schedule M-F 9 am to 3 pm occasionally nights or weekends Position
Description/Minimum Qualifications * Receive and review consumer
complaints while providing exceptional support and assistance to
individuals seeking help. This position engages directly with consumers,
community partners, and agency staff to increase awareness of available
resources and improve access to vital consumer protection services
through the Local Consumer Program (LCP). Working in close partnership
with the Massachusetts Attorney General\'s Office (AGO), the Local
Consumer Advocate will help ensure that all consumers are treated fairly
and have access to information and support when facing consumer-related
challenges. The ideal candidate will demonstrate strong communication
skills, empathy, and sensitivity, along with the ability to connect with
people and communities served. This role requires a commitment to
fostering a respectful, diverse, equitable, and inclusive environment
while delivering compassionate, high-quality service to every consumer.
Qualifications - College degree preferred; candidates with relevant work
experience and/or an associate\'s degree and ongoing bachelor\'s studies
are encouraged to apply. - Experience in customer service, consumer
advocacy, or problem resolution, including handling complaints,
providing guidance, and facilitating solutions for clients or
consumers. - Multi-lingual (English, Cape Verdean Creole or Haitian
Creole) preferred or demonstrated ability to communicate effectively
with diverse populations. - Experience using computer software
programs. - Experience with designing flyers and brochures. Special
Skills - Excellent interpersonal and customer/consumer service skills,
with a demonstrated ability to build rapport and establish trust with
consumers, clients, and community partners - Strong verbal, written and
listening skills, including the ability to present information clearly,
respond effectively to questions, and explain complex concepts in an
easy-to-understand manner. - Ability to manage multiple tasks,
prioritize effectively, and meet deadlines in a fast-paced
environment. - Able to work effectively both independently and as part
of a team, contributing to a positive, inclusive, and consumer-focused
work environment.

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