Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems.
Content Platforms & Operations is responsible for the development and ongoing advancement of the technical and operational functions driving the worldwide distribution and monetization of Disney's linear networks and theatrical content. This includes Disney's media supply chain and storage, network and theatrical distribution operations, media localization, network transmission and origination, and more. The global team also plays a critical role as the primary collaboration point for Product & Technology with Disney's EMEA, APAC, and LATAM regional business teams.
Job Summary:
As a part of the Content Platforms & Operations - Solutions & Data Management team, the Content Operations Associate will be responsible for managing publication of content availability and content metadata, consumer-facing content experience management and service restoration across our iconic brands, including Walt Disney Animation Studios, Walt Disney Pictures, Marvel Studios, Lucasfilm, Pixar, Disney Branded Television, National Geographic, 20th Century Studios, Searchlight Pictures and more.
You will be responsible for assisting in the testing, adoption, and management of workflow solutions to operational challenges pertaining to the content supply chain data such as video-on-demand content, promotional content and content metadata. In addition to this, you assist in managing consumer-facing issue remediation and content lifecycle updates across Disney's portfolio of content, as well as licensed content from 3rd party partnerships.
You will perform daily operations and coordination across DEEPT Content Platforms & Operations and direct-to-consumer (DTC) supply chain teams to manage the end-to-end content pipeline of our assets availability publications, validations and remediation (including on-shift/off-hours support). You will also participate in implementing process improvements in support of the CPO-SDM team and the overall direct-to-consumer digital supply chain.
We're looking for a talented team-player with an entrepreneurial spirit, who will thrive upon the legacy of our company yet embrace new technology and unconventional thinking. You're curious, passionate, driven in pursuit of operational efficiencies through data and technology, and motivated to contribute to the success of The Walt Disney Company's direct-to-consumer experience through hard-work and determination.
Responsibilities and Duties of the Role:
Perform operational review, validation, and publication of streaming content availability and content metadata to Disney owned and operated direct-to-consumer (DTC) platforms
Perform day-to-day technical operations support, including triage and troubleshooting of complex operational issues, run point on escalations and resolve requests. Where not possible, escalate and coordinate with product, engineering, or external vendors.
Provide support for urgent and immediate content takedown or sunrise procedures (on-shift/off-hours support). Respond to and de-escalate inbound escalations (tickets) in a timely manner.
Create and maintain operational reporting that helps identify pre-sunrise media and metadata errors including JIRA and remediation metrics
Triage and manage JIRA tickets including collaborating with Servicing teams to ensure the timely and efficient remediation of issues in JIRA
Required Education, Experience/Skills/Training:
Basic Qualifications
3 years operations experience, preferably in Digital Media and Entertainment, or other relevant/related experience
Ability to work evening shift (i.e. 5:00 pm PDT to 2:00 am PDT)
Preferred Qualifications
Outstanding communication skills and the ability to effectively present requirements, challenges and solutions across internal and external teams and partners
Ability to deliver incredibly high quality results in a heavy multitasking environment with strong attention to details and focus on data quality and accuracy
A personal affinity for the brands and franchises of The Walt Disney Company
Demonstrated problem solving skills
Productivity applications experience (MS-Office, MS Excel, MS Teams, Google Docs, Google Sheets etc.)
A basic understanding and/or experience with data analytic tools and languages (SQL, Databricks, Snowflake, Looker etc.)
Experience with project management and collaboration tools such as Smartsheet, Confluence, JIRA, and Airtable
Experience with:
XMLs, Web, JavaScript
Microsoft Excel, Microsoft Teams, CoPilot
Airtables
Smartsheet
Confluence
Atlassian JIRA
Required Education
Bachelor's Degree or equivalent experience
DISNEYTECH
The hiring range for this position in California is $71,000 to $95,100 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Job ID: 10132903
Location: Glendale,California
Job Posting Company: Disney Entertainment and ESPN Product & Technology
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
