Team Lead

SOS International LLC • El Paso, TX • 3d ago

Overview

SOSi is seeking a Team Lead who will be responsible for supporting the Supervisor in managing day-to-day shift operations and will serve as the acting Supervisor in their absence. The Team Lead will play a key role in ensuring smooth workflow by coordinating tasks, monitoring performance, and assisting with issue resolution during assigned shifts. Additionally, the Team Lead will act as a liaison between Data Analysts and Data Coordinators, facilitating effective communication, ensuring alignment on project goals, and promoting collaboration across functions. This role requires strong leadership, organizational, and interpersonal skills to maintain operational continuity and uphold program standards.

Essential Job Duties

Maintain schedules and conduct role calls

Provide direct oversite for Data collections team members

Coordinate communications between functional teams

Draft and maintain administrative paperwork and reports

Double check work products for accuracy and completeness

Minimum Requirements

1-2 years of related job experience

Fluent in English and Spanish

Must be US Citizen to be eligible to receive appropriate level security clearance

Must have lived in the US for 3 out the past 5 years

Basic data entry skills

Ability to pass an SSBI government background investigation

Strong written and verbal communication skills

Must be able to work independently or within a team

Work Environment

Work is on-site at one of multiple SOSi locations

Requires periods of non-traditional hours including consecutive nights or weekends when necessary

Shift work is required as this is 24/ 7/ 365 days a year operational environment

Ability to work efficiently under deadlines and pressure

Ability to keep up in a fast-paced environment

Must be able to work any assigned shift

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.

SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.

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