Account Executive-Small Group

Blue KC • United States, United States • 2w ago

Guided by our core values and commitment to your success, we provide health, financial and lifestyle benefits to ensure a best-in-class employee experience. Some of our offerings include:

Highly competitive total rewards package, including comprehensive medical, dental and vision benefits as well as a 401(k) plan that both the employee and employer contribute

Annual incentive bonus plan based on company achievement of goals

Time away from work including paid holidays, paid time off and volunteer time off

Professional development courses, mentorship opportunities, and tuition reimbursement program

Paid parental leave and adoption leave with adoption financial assistance

Employee discount program

Job Description Summary:

Achieves specified retention goal on assigned territory while also supporting a Sales Consultant to achieve retention goals in a shared territory. Develops and executes strategies to maintain and manage a specific number of assigned accounts (complex to most complex) and to direct the management of these accounts in a manner that promotes an excellent level of service and renewal of these accounts year over year. Responsible for cross-selling assigned product lines to defined Small groups. Acts as a liaison between accounts, brokers, and the company to help resolve service issues and related inquiries.

Job Description

Client Service Management:

Develops and executes account specific service plan to ensure we are working collaboratively with brokers and group executives to meet common objectives.

Executes all phases of the renewal contract completion both internally and externally.

Develops and maintains a detailed knowledge base of assigned customer, beyond the traditional healthcare-focused information/knowledge, to become an extension of the customer's business.

Establishes, cultivates and manages relationships with consultants and brokers, recognizing the value they bring to our customer

Delivers value to customer including plan performance, account management and service results

Establishes, cultivates and manages the customer relationship at multiple levels, serving as a healthcare consultant and trusted business advisor to the customer

Plans and meets with customers, strategically identifying trends and offering solutions.

Handles special projects and tasks as assigned by management.

Provides support with product presentations to customers and brokers as needed.

Coordinates with multiple vendors to ensure successful implementation for new and renewal business (e.g., vision, pharmacy, wellness and stop/loss)

Renewals and New Business:

Retains accounts in accordance with divisional goals and objectives

Manages assigned account renewals and develops strategies to renew accounts

Sells ancillary products in accordance with established goals and objectives.

Prepares the strategic retention and growth plan for assigned customer, in conjunction with Underwriting partner.

Provides support with product presentations to customers and brokers as needed.

Negotiates financial discussions and influence the interactions and relationships with customer, their broker/consultant and internal team members to achieve strategic renewal goals

Provides recommendations based on client objectives based on an understanding of all financial funding options

Explains all services and products offered and available. Financial, wellness, consumer driven products, Enrollment process, and Communication support

Serves as liaison for all vendors integrated in client's health plan

Maintains and updates knowledge of industry trends and marketplace. Shares information with other team members

Minimum Qualifications

Bachelor's degree business, marketing, communications, or other relevant academic discipline, or an equivalent combination of education and experience.

3 years' related experience in health insurance sales/retention.

Thorough knowledge of health insurance principles, practices, and products.

Proven excellent written and verbal communication, presentation and organization skills; especially while handling multiple assignments, and/or projects simultaneously.

Familiarity with Microsoft Office applications (Word, PowerPoint, Excel).

Advanced keyboard skills (typing, computer entry).

Must possess a State Life/Health Insurance license in both Missouri and Kansas, or be able to obtain one within 60 days of hire.

Blue Cross and Blue Shield of Kansas City is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

At Blue Cross and Blue Shield of Kansas City (Blue KC), we have long put our members first by developing products and services to meet their needs. From our founding in 1938 to more than 80 years of experience in innovative, patient-centered healthcare coverage, Blue KC continues to keep our members at the center of everything we do. As a market leader, we continue to embrace new ideas to make healthcare more affordable and to improve the customer experience. Come join us!

Blue Cross and Blue Shield of Kansas City will extend reasonable accommodations to qualified individuals with disabilities who are otherwise not able to fully utilize electronic and online job application systems. For assistance, please send an email to Recruitingteam@bluekc.com .

EOE/Veterans/Disability

Affirmative Action Employer

E-Verify Participation (https://bluekcmemberportal.azureedge.net/pdf/2024/E-Verify\Participation\Poster\Eng\Es.pdf)

Equal Employment Opportunity/Nondiscrimination/Affirmative Action Policies

IER Right to Work (https://www.e-verify.gov/sites/default/files/everify/posters/IER\RightToWorkPoster%20Eng\Es.pdf)

FMLA

Employee Polygraph Protection Act (https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf)

Blue KC

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