Guided by our core values and commitment to your success, we provide health, financial and lifestyle benefits to ensure a best-in-class employee experience. Some of our offerings include:

Highly competitive total rewards package, including comprehensive medical, dental and vision benefits as well as a 401(k) plan that both the employee and employer contribute

Annual incentive bonus plan based on company achievement of goals

Time away from work including paid holidays, paid time off and volunteer time off

Professional development courses, mentorship opportunities, and tuition reimbursement program

Paid parental leave and adoption leave with adoption financial assistance

Employee discount program

Job Description Summary:

The Senior Account Manager is a multi-functional role that oversees client satisfaction, engaging with internal and external stakeholders to retain our large complex clients. They work with others on the team to develop and implement account strategies, monitor performance, and identify opportunities as well as focusing on revenue growth and process improvements. The Senior Account Manager manages renewal contracts, processes, and partner plan communications. The senior account manager will manage communications strategy and must have a proven track record of developing and sustaining long term relationships with high impact solutions. They may also assist with the development and implementation of renewal strategy.

Job Description

Serves as the key contact for thirty National Alliance ASO customers (this represents 40% of the membership in our commercial large group book of business- 168K members), ensuring exceptional service delivery and nurturing long term relationships

Independently manages inquiries and strategic resolutions for our Blue Chip and Royal Blue consultants aligned with the National Alliance book of business

Monitors account performance through dotR reporting, identifying areas for improvement and developing tailored strategies to meet client needs.

Manage complex projects including expectations, timelines, milestones, execution of deliverables. These projects include but are not limited to: new group implementation, new vendor and product implementation, meetings and annual Reviews

Executes renewal documents and manages renewal activities/process timely and accurately

Manages end-to-end Group Renewals as assigned, including financial negotiations and contract execution.

Collaborate with Customer Success Managers and department leadership to ensure proper onboarding and adoption of Blue KC products and services

Collaborate with Customer Success Managers to develop and implement service plans customized for each group.

Execute strategy set forth by Sales Leadership

Minimum Qualifications

Bachelor's degree business, marketing, communications, or other relevant academic discipline,

5 years' account management experience in employer health insurance sales/retention including: contract execution, Open Enrollment support, Finalization of underwriting exhibits, Navigating annual performance review data summaries, Pharmacy inquiry support for contract effectiveness review and outcomes, Navigated new group implementations

5 years of presentation skills to external facing stakeholders for broker education needs, customer service meetings and finalist opportunities

2 years of experience in managing dotR for large ASO customers administered through National Alliance

Ability to navigate conversations involving negotiation with underwriting and the broker partner on financials related to renewing the business

Excellent and effective written and verbal communication skills

Exceptional customer service skills to ensure client satisfaction

Must possess a State Life/Health Insurance license in both Missouri and Kansas

Blue Cross and Blue Shield of Kansas City is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

At Blue Cross and Blue Shield of Kansas City (Blue KC), we have long put our members first by developing products and services to meet their needs. From our founding in 1938 to more than 80 years of experience in innovative, patient-centered healthcare coverage, Blue KC continues to keep our members at the center of everything we do. As a market leader, we continue to embrace new ideas to make healthcare more affordable and to improve the customer experience. Come join us!

Blue Cross and Blue Shield of Kansas City will extend reasonable accommodations to qualified individuals with disabilities who are otherwise not able to fully utilize electronic and online job application systems. For assistance, please send an email to Recruitingteam@bluekc.com .

EOE/Veterans/Disability

Affirmative Action Employer

E-Verify Participation (https://bluekcmemberportal.azureedge.net/pdf/2024/E-Verify\Participation\Poster\Eng\Es.pdf)

Equal Employment Opportunity/Nondiscrimination/Affirmative Action Policies

IER Right to Work (https://www.e-verify.gov/sites/default/files/everify/posters/IER\RightToWorkPoster%20Eng\Es.pdf)

FMLA

Employee Polygraph Protection Act (https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf)

Blue KC

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