Customer Service Representative

Robert Half • Medina, OH • 21h ago

Description

Position Summary:

The Customer Service Specialist plays a vital role in supporting sales teams, coordinating with various departments, maintaining accurate administration of customer orders, and ensuring high-level customer satisfaction. This position demands strong organizational capabilities, effective communication, and attention to detail to manage post-order processes, inquiries, and project coordination.

Key Responsibilities:

Communication & Coordination:

Provide consistent phone coverage, handling all incoming inquiries professionally.

Address queries by collaborating with Intake and Quote teams, offering needed information.

Partner with Sales and customers to coordinate projects across product lines, including participation in kickoff calls.

Order Management:

Execute order processing with precision, efficiency, and timeliness.

Administer customer Letters of Authorization (LOAs) and ensure compliance with company guidelines.

Facilitate ticket picking within established deadlines, including console orders.

Upload order data to customer portals and update shared documents on Customer Service drives.

Maintain accurate shipping records and modify lead times or shipping dates in System 21 where necessary.

Conduct stock checks and maintain the IDF open order report to ensure up-to-date data.

Notify customers and sales representatives of any changes to shipping lead times or order statuses.

Provide shipment notifications for direct-ship orders.

Inquiry & Payment Support:

Respond to customer emails within the same working day.

Collect payments or deposits as required.

Process RGN requests and any additional charges for freight or tax correction requests.

Program Knowledge:

Maintain detailed understanding of program and product details for National Accounts, Hospitality, OEM, International, and Private Label customers.

Post-Order Management:

Oversee post-order processing to ensure customer satisfaction and accurate resolution of outstanding items.

General Responsibilities:

Adapt to other duties as assigned to facilitate team and business goals.

This position is ideal for a proactive individual who excels in customer service, thrives in a collaborative environment, and enjoys providing seamless support to clients and internal teams.

Requirements

Skills & Qualifications:

Communication Skills: Exceptional verbal and written communication abilities to address inquiries effectively.

Technical Proficiency: High proficiency in computer skills, including CRM tools and order management systems.

Organizational Skills: Strong capacity to handle multiple tasks, prioritize deadlines, and maintain order accuracy.

Time Management: Demonstrated ability to work efficiently in fast-paced environments.

Accuracy: Meticulous attention to detail to ensure precision across all tasks.

Self-Management: Ability to work independently while exhibiting honesty, assertiveness, and systematic problem-solving.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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