At Johnson & Johnson,?we believe health is everything. Our strength in healthcare innovation empowers us to build a?world where complex diseases are prevented, treated, and cured,?where treatments are smarter and less invasive, and?solutions are personal.?Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.?Learn more at https://www.jnj.com
Job Function:
Customer Management
Job Sub Function:
Customer Service Operations
Job Category:
Professional
All Job Posting Locations:
Somerset, New Jersey, United States of America, Titusville, New Jersey, United States of America
Job Description:
About Innovative Medicine
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
Learn more at https://www.jnj.com/innovative-medicine
We are searching for the best talent for Revenue Reconciliation Specialist to be in Somerset, NJ **.
Job Summary**
The Revenue Reconciliation Specialist supports Johnson & Johnson Innovative Medicine's revenue reconciliation operations by managing tactical workflows such as Salesforce queue monitoring, manual credit and rebill processing, and routine reporting. This role also involves investigating and resolving customer deductions and claims, maintaining account accuracy, and collaborating with internal teams and external customers. The associate will gain foundational knowledge of customer business practices, internal policies, and compliance requirements while contributing to day-to-day operations. This entry-level position is ideal for individuals seeking to build skills in finance, supply chain, or customer service operations within a highly collaborative and regulated environment.
Essential duties and responsibilities:
Monitor and manage Salesforce queues for incoming customer claims and inquiries.
Process manual credit and rebill transactions in SAP.
Develop competency in all Microsoft applications i.e. (Excel, Power Point, Word) as well as business applications such as SAP and others.
Manage a portfolio of customer accounts, ensuring timely resolution of deductions and disputes.
Respond to internal and external inquiries related to account activity and documentation.
Support audit readiness by gathering data and assisting with internal/external audit requests.
Follow documented processes and procedures, ensure that all compliance standards and approvals are met.
Run weekly and monthly reports to track deduction trends, open credits, aged items, and other key metrics.
Ensure all activities comply with company policies and regulatory guidelines, including FDA, DEA, SOX, and other applicable standards.
Learn and apply new technologies and tools to support root cause analysis and problem resolution.
Participate in team meetings, training sessions, and performance management activities.
Complete assigned compliance training and contribute to a culture of operational excellence.
Support onboarding and knowledge sharing within the team to build functional expertise.
Complete other related revenue management activities as assigned.
Qualifications/Requirements:
Required:
Bachelor's degree (Finance, Business, or Supply Chain preferred)
0-2 years of work experience (Fresh graduates are encouraged to apply)
Proficiency in MS Excel (basic formulas), Word, and PowerPoint
Excellent organizational, time management, and follow-up skills
Strong attention to detail skills
Strong interpersonal and communication skills
Preferred:
Experience with Salesforce and/or SAP
Familiarity with deduction management or accounts receivable
Exposure to compliance environments (SOX, GMP)
Demonstrated analytical and problem-solving experience
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center ( ra-employeehealthsup@its.jnj.com ) or contact AskGS to be directed to your accommodation resource.
The anticipated base pay range for this position is :
The anticipated base pay range for this position is $59,000 to $85,000 annually.
Additional Description for Pay Transparency:
The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis. · Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. · Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). · Employees are eligible for the following time off benefits: o Vacation - up to 120 hours per calendar year o Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year o Holiday pay, including Floating Holidays - up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year · Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.
