Branch Operations Lead - Lakeville - Lakeville, MN

JPMorgan Chase • Lakeville, MN • 3h ago

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements.

A typical day will involve assisting clients with their transactions, but it doesn't stop there. You'll have the opportunity to make a real difference by introducing clients to self-service options that simplify their banking experience and by building lasting relationships with them. Throughout the week, you'll also dedicate time to reviewing branch operations and keeping the branch team informed about the latest policies and procedures. Your leadership will ensure that our branch not only meets but exceeds control expectations, setting a positive tone for everyone who walks through our doors.

Job responsibilities

Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.

Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.

Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.

Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.

Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.

Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.

Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

Required qualifications, capabilities, and skills

You take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently.

You are committed to maintaining a keen eye for detail and staying organized, which helps you juggle multiple tasks effectively.

You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment.

You have a strong passion for educating the branch team and partners, helping them stay connected and informed.

You excel at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed.

You have 1+ years of retail banking experience.

You have a high school degree, GED, or foreign equivalent.

You have the ability to work branch hours including weekends and evenings.

Preferred qualifications, capabilities, and skills

You have 6+ months of Associate Banker (Teller) experience.

You have a college degree or military equivalent.

Training and Travel Requirement

You'll successfully complete our Branch Operations Lead Training Program before being considered for placement as a Branch Operations Lead.

You'll need to be able to travel as required for in-person training and meetings.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary

Lakeville,MN $25.87 - $31.73 / hour

Similar Jobs

Sector Marketing Manager- Public|Corporate

HAMMEL GREEN & ABRAHAMSON INC • Minneapolis, MN • 1h ago

Management & Administrative

1h ago

Go to Apply

SEO Technical Automation Marketer

Stride, Inc. • Saint Paul, MN • 1h ago

IT & Engineering

Job Description Most young people aren't asking "How do I find a job?" They're asking, "Who can I become?" That's the question traditional hiring infrastructure wasn't built to answer. Career platforms treat people like...

1h ago

Go to Apply

Marketing Operations Sr Specialist

DLA Piper • Minneapolis, MN • 1h ago

Sales & Marketing

DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in m...

1h ago

Go to Apply

Field Marketing (B2B) Director - $95K-$110K - DC/Remote

Beacon Hill Staffing Group, LLC • Saint Paul, MN • 1h ago

Sales & Marketing

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Our client, a global consulting firm, is seeking a Field Marketing Director to be a strategic partner to the firm's regiona...

1h ago

Go to Apply

Marketing Manager

Dairy Farmers of America, Inc. • Saint Louis Park, MN • 1h ago

Management & Administrative

General Purpose Play a key role in planning, implementing, and managing marketing strategies and initiatives to promote Kemps and Dean's Country Fresh Ice Cream. Develop and execute effective marketing campaigns to drive...

1h ago

Go to Apply

Marketing Web Developer

Stride, Inc. • Saint Paul, MN • 1h ago

Sales & Marketing

Job Description MedCerts - a Stride Inc. company (NYSE: LRN) - is a national online training provider strengthening the workforce through innovative eLearning solutions. Focused on certifications in high-demand areas of...

1h ago

Go to Apply

Part Time Product Demonstrator

Advantage Solutions • Chaska, MN • 1h ago

We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Advantage Solutions means joining a netwo...

1h ago

Go to Apply

Claims Analyst (remote)

Beacon Hill Staffing Group, LLC • Saint Paul, MN • 1h ago

Finance, Accounting & Banking

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Job Description: (30 days training in office in Louisville, KY then 100% virtual after) The Claims Analyst is responsible f...

1h ago

Go to Apply

Maintenance Mechanic II - 2nd Shift

Industrial Staffing Services Inc. • Minnetonka, MN • 2h ago

Retail & Hospitality

Technician II, Line Maintenance Hours: Monday to Thursday - 3:45pm to 2:15am Minnetonka, MN Leading an active lifestyle is important to the many people we serve. In Client's Heart Failure division, we're advancing the tr...

2h ago

Go to Apply

Maintenance Technician

Packaging Corporation of America • Minneapolis, MN • 2h ago

Retail & Hospitality

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport...

2h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.