IT Helpdesk Specialist

METALCRAFT OF MAYVILLE INC • Beaver Dam, WI • 5h ago

JOB REQUIREMENTS: Metalcraft of Mayville Metalcraft of Mayville is an Equal Opportunity Employer:Minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity IT Helpdesk Specialist US-WI-Beaver Dam Job ID: 2025-4129 Type: Regular Full-Time # of Openings: 1 Category: Information Technology Metalcraft of Mayville (Beaver Dam) Overview Metalcraft is looking to hire an ONSITE IT Helpdesk Specialist. This position serves as the first point of contact for users seeking technical assistance, diagnosing and troubleshooting hardware and software issues, managing user accounts, and documenting technical problems. Strong communication, problem-solving, and interpersonal skills are essential for this customer-focused role, as it often involves guiding less-technical users through complex situations. This role will install new hardware and software and maintain existing components; trains end users in the use of equipment and software; performs general maintenance tasks; troubleshoots and resolves issues with user devices and peripheral equipment located throughout the organization. Responsibilities Serving as the first point of contact for customers seeking technical assistance over the phone, in person, or by email. Performing remote troubleshooting through diagnostic techniques, pertinent questions, and remote support software. Determining the best solution based on the issue and details provided by customers. Direct unresolved issues to the next level of support personnel. Record events, problems, and resolution in helpdesk software. Follow-up and update customer status and information. Pass on any feedback or suggestions from customers to the appropriate internal team. Identify and suggest possible improvements to procedures Set up new equipment and devices; set up and maintain workstations; provide appropriate access to applications, systems, and data. Replace equipment that has reached the end of its warranty or lifecycle. Assist in the tracking of hardware and software products. Experience with Microsoft Active Directory, DHCP, and DNS administration. Ability to troubleshoot Microsoft Office 365, Exchange Online email deliverability issues, anti-spam solutions. Communicate and translate technical information to non-technical end users; maintain communication and monitor incident through resolution. Train end-users on new devices and technologies. Strong attention to detail, documentation, communication skills and follow-through. Strong analytical and problem solving skills. Ability to work effectively under pressure. Qualifications An Associate\'s Degree or higher in IT or equivalent work experience is required. Excellent team player. Proficient working knowledge of Microsoft platforms. Experience with Microsoft O365. Good understanding of computer systems, mobile devices and other tech products. Ability to diagnose and resolve basic technical issues. Excellent communication skills. Customer-oriented and cool-tempered. Experience in a manufacturing environment a plus but not mandatory. Metalcraft of Mayville is an Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities PM17 PI278650645 *** APPLICATION INSTRUCTIONS: Apply Online: https://www.click2apply.net/Q8MZywHJejwPlf4OEhg2Gq

Similar Jobs

Inventory Clerk

WIS PAK - WATERTOWN • Watertown, WI • 11h ago

Management & Administrative

JOB REQUIREMENTS: Location: Watertown, WI Shift/Work Schedule: 7:00am - 3:30pm, Monday - Friday Pay range: \$24.75/ hr Join the Team That Fuels Your Favorite Beverages At Wis-Pak, we\'re more than just a manufacturer--we...

11h ago

Go to Apply

Customer Service Representative

NATIONAL EXCHANGE BANK • Mayville, WI • 23h ago

Management & Administrative

JOB REQUIREMENTS: Why NEBAT? Trusted. Genuine. Successful. National Exchange Bank & Trust is an independent, family-owned bank with big bank abilities, serving Southeastern Wisconsin. Founded in 1933, we are a truste...

23h ago

Go to Apply

Customer Service Associate

Walgreens • Hartford, WI • 6d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

6d ago

Go to Apply

Customer Service Representative

NATIONAL EXCHANGE BANK • Brandon, WI • 1w ago

Management & Administrative

1w ago

Go to Apply

Customer Service Associate

Walgreens • Watertown, WI • 1w ago

Management & Administrative

1w ago

Go to Apply

Office Assistant & Marketing Coordinator

PRAIRIE STAFFING LLC • Beaver Dam, WI • 2w ago

Management & Administrative

JOB REQUIREMENTS: Office Assistant & Marketing Coordinator Beaver Dam, WI \$30,000 base salary + commission Responsibilities: - Assist with daily office operations, data entry, customer communications, etc. - Provide...

2w ago

Go to Apply

Project Manager- Transportation (973)

MSA PROFESSIONAL SERVICES • Beaver Dam, WI • 2w ago

Management & Administrative

JOB REQUIREMENTS: Overview MSA has an opportunity for a full time Project Manager - Transportation. The position can be based in any of the following Wisconsin offices: Appleton, Baraboo, Beaver Dam, Kiel, Madison, Marsh...

2w ago

Go to Apply

Technical Sales Manager

SAPUTO CHEESE USA INC • Waupun, WI • 2w ago

Management & Administrative

JOB REQUIREMENTS: At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world . As a top 10 global dairy processor, we value contributions t...

2w ago

Go to Apply

Customer Account Specialist

American Packaging • Columbus, WI • 4w ago

Management & Administrative

Customer Account Specialist Columbus, WI ( http://maps.google.com/maps?q=Rotogravure+Printing+and+Lamin+Columbus+WI+USA+53925 ) Description At American Packaging Corporation (APC), you'll find the packaging career you've...

4w ago

Go to Apply

Medical Staff Specialist - 0.8-1.0 FTE

Prairie Ridge Health • Columbus, WI • 1h ago

Hospital & Medical

PRH is looking for a team member to join our team in the role of Medical Staff Specialist The position is a 0.8-1.0 FTE (32-40 hours per week) Monday-Friday. This position coordinates the medical staff functions includin...

1h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.