Video Teller

Northwest Bank • Warren, PA • 1d ago

The Video Teller enhances the customer experience by assertively caring for our customers through providing excellent service, product offerings, and expanding relationships through the use of the Interactive Teller Machine (ITM). This position is eligible for a shift differential.

Essential Functions

Serve the customer in a comfortable, professional, and friendly manner through video and possess the ability to multi-task by operating several computer programs at one time

Build customer relationships by actively listening to determine needs while explaining Northwest products/services and advising the customer accordingly

Identify cross-selling opportunities, selling new or additional products or services that meet customers' needs, and make appropriate referrals to other areas within Northwest; meet or exceed all related referral goals, if assigned

Work independently using effective problem-solving skills to resolve issues; effectively use position authority and knowledge of operating and security procedures in order to make on-the-spot decisions including exceptions, adjustments, and overrides

Able to effectively utilize bank systems to efficiently and accurately process business and balance drawer

Resolve complex and non-routine inquiries concerning Northwest policy and operating procedures; research and solve customer's problems as time permits, refer more difficult situations to the branch staff or appropriate department

Possess advanced knowledge of and utilize electronic delivery channels including but not limited to the ITM, electronic banking products and company website to facilitate customer transactions

Maintain working knowledge of line of credit teller activities and other advanced teller activities including complex deposits and loan payments

Able to thoroughly and reasonably explain Northwest policies and procedures to customers

Video tellers may be required to work outside normal business hours and on Saturdays

Additional Essential Functions Essential Functions

Ensure compliance with Northwest's policies and procedures, and Federal/State regulations

Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

Work as part of a team

Work with on-site equipment

Additional Responsibilities

Complete other duties and special projects as assigned by management

Safety and Health for those without supervisory duties

Abide by the rules of the safety and loss prevention program

Perform work tasks in a safe manner

Report any and all injuries to supervisor

Know what to do in case of an emergency

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Preferred Education

High School Diplomaor equivalent

Preferred Work Experience

Less than 2 years Customer service experience Less than 2 years Bank-related operational support experience Less than 2 years Sales experience and previous teller experience Less than 2 years Computer and technology experience

General Employee Knowledge, Skills, and Abilities

Ability to establish effective working relationships among team members and participate in solving problems and making decisions

Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written

Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information

Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information

Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas

Additional Knowledge, Skills and Abilities

Strong interpersonal and communication skills Strong math skills, attention to detail, ability to work under pressure, process multiple transactions and maintain accuracy

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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