Item Processing/Check Servicing Supervisor

Northwest Bank • Warren, PA • 3d ago

The Item Processing/Check Servicing Supervisor is responsible for the overall day-to-day operational functions and administration of the Branch Capture and Check Servicing areas. This includes but is not limited to the processing of Branch Capture and Inclearing batches and the cash letter remittance for these; the initial processing of international check requests; overseeing the operational functions in the Check Servicing area of Northwest which includes overdraft decisioning, check returns processing, check and transaction adjustments, Operations posting requests, charged-off account processing and affidavits of forgery. This position is responsible for the reconciliation of GL or DDA accounts assigned to departments as well as providing department training and support. This position may require evening/weekend hours/shifts.

Essential Functions

Prepare departmental reports and analysis

Monitor and update department operation processes

Identify and resolve Customer Service issues

Manage staff by approving work schedules and timecards and completing performance evaluations

Provide leadership, guidance, and support to Branch Capture and Check Servicing staff regarding issues and/or procedural changes

Provide excellent customer and business unit support service

Maintain appropriate departmental records and reports

Perform product and service development related tasks

Interact with other business units within Northwest

Prepare education and training materials

Liaise as required with all appropriate vendors and/or business partners

Develop/enhance operations process integrity

Ensure all processes are being followed correctly by Branch Capture and Check Servicing

Perform quality checks of departmental work

Oversee training and development (cross training) of employees

Additional duties include analyzing reports, developing and maintaining production reports and provide training and support to retail branch offices

Develop and manage working relationships with Internal Bank employees to analyze problem situations as they arise and involve the appropriate level of management, as needed

Serve as a resource and content expert to team members; providing them with guidance and being available to answer questions to clarify the work activities

Build, verify, and transmit all image cash letters and all proof of deposit posting files

Ensure all End of Day processes are completed

Ensure that production and quality standards are met, while maintaining optimum efficiency

Recommend improvements to procedures and staffing metrics

Recommend service and delivery enhancements

Recommend product enhancements

Minimize departmental non-payroll costs

Suggest improvements to Quality Control

Additional Essential Functions Essential Functions

Ensure compliance with Northwest's policies and procedures, and Federal/State regulations

Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

Work as part of a team

Work with on-site equipment

Additional Responsibilities

Complete other duties and special projects as requested by management

Safety and Health for Supervisors with Direct Reports

Provide leadership and positive direction for maintaining the safety and loss prevention program

Actively participate in and support employee participation in the safety and loss prevention program by ensuring that employees know how to properly report a safety issue, making sure that all accidents are promptly reported to Human Resources and documented, and ensuring that prompt action is taken whenever workplace hazards are identified

Help implement emergency procedures

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Preferred Education

Associate's DegreeBusiness, Finance or related subject

Preferred Work Experience

3 - 5 yearsRelated Banking Experience 2 - 6 yearsAdministrative Experience 2 - 6 years Technological or Relevant Experience

Knowledge, Skills, and Abilities

Ability to identify existing and potential problems, obtain and evaluate relevant information, identify possible causes of the problems, and suggest an alternative course of action including innovative or creative approaches

Ability to allocate and effectively use information, personnel, time, and other resources necessary for implementation of Northwest's strategic plans

Ability to make decisions, render judgments, and take action on tasks within the scope of given authority in a timely fashion

Ability to develop, evaluate, and implement alternative courses of action, based on correct assumptions concerning resources and guidelines, and support decisions or recommendations with data or reasoning

Ability to present and express ideas and information effectively and concisely in an oral and/or written mode in a manner appropriate for the audience

Ability to listen and comprehend what others are saying and facilitate the open exchange of ideas and information

Ability to motivate and provide direction in the activities of others, appropriately assigning work and authority, in the accomplishment of goals; providing advice and assistance as required

Ability to understand and appropriately apply procedures, requirements, regulations, and policies; maintain credibility with others on specialty matters

Additional Knowledge, Skills and Abilities

Knowledge of Northwest operational systems and processes

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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